Frontline: CX Innovations, Analytics Inspirations, and Behavior Modifications

Welcome to the Frontline, an RIS newsletter of top retail industry insight delivered right to your phone.

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“That is what fuels our business — it’s just all kinds of data. It’s qualitative, quantitative, internal, external, trends… I have a performance management team that does nothing but look at and analyze data and look for nuggets.”
David’s Bridal EVP, Chief Marketing and IT Officer, Kelly Cook

A Spotlight on Analytics

This past month, RIS and CGT released their annual “Retail and Consumer Goods Analytics Study,” which benchmarks the two industries’ analytic maturity and identifies key trends in their investments. View a snapshot of the results, and a case study featuring an innovative strategy by Ahold and Unilever.



Latest Customer Experience Innovations


  • Amazon Fashion launches new retail technology to help shoppers make footwear purchases, and possibly avoid returns. RIS tries it out and gives you the details. Read more.
  • Taco Bell redefines drive-thrus with a first of its kind, two-story store model that delivers innovative technology, like a vertical lift to transport Taco Bell menu items straight from the kitchen. Read more.
  • Panera Bread opens a seat-free, rapid pick-up model with digitally powered elements. Read more
  • The first Karl's Fishing & Outdoors store design features tech-enabled experiences, such as interactive displays that let shoppers touch and feel baits and see how they act underwater. Read more. 
  • Petco caters to the rural population with new pet care centers that will offer local events and an in-store community board to support pet-friendly interactions between locals. Read More.

  • RIS Exclusive: 2022 Store Experience Study



For Your Radar 


Grocery Tech Trends Driving the New Customer Experience
Tuesday, June 28, 2022
11:00 AM EST

Register Now

Faced with supply chain disruption, inflation, and labor issues, how are grocers making smart technology choices to give shoppers the modern customer experience they desire? How can grocers nail the perfect assortment despite today’s challenges? What are the digital features engaging today’s shoppers?

In this webinar, learn how technology is helping grocery retailers create a seamless and enticing customer experience in-store and out, providing substitutions when digital hiccups occur, all while maintaining the perfect inventory and assortment despite sourcing, sustainability, and labor challenges.


Lend Us An Ear

In the latest episode of Tech Transformation, we’re talking with Charisse Hughes, SVP and chief brand and advanced analytics officer, and Lesley Salmon, SVP and CIO of Kellogg Company, about what they’re seeing when it comes to today’s consumer behavior changes and how they’re using data and technology to prepare for the consumer of tomorrow. 


What the Editors are Reading

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