As retailers continue to navigate the challenges brought on by the COVID-19 pandemic, tightly integrated digital and non-digital strategies will enable them to win within a highly competitive market and future-proof their businesses.
Buy-online-pickup-in-store and curbside are 75% of Tractor Supply’s digital sales, which experienced triple-digit percentage growth for the fourth consecutive quarter. Learn how the retailer invested in new technologies and operational components over the last year to get here.
As curbside pickup services become more popular, Walmart is phasing out the vending-style pickup towers that were erected in stores to deliver buy-online-pickup-in-store (BOPIS) orders into customers’ hands.
Retailers, consumer goods and logistics industries are on the path to recovery after the upheaval caused by Covid-19. But companies will have to conquer a new set of challenges in the “new normal” in order to survive and succeed.
Offering omnichannel fulfillment is key to shopper loyalty in today’s retail landscape. However, achieving this comes with the need to be able to identify inventory throughout the supply chain and route it to consumers’ many fulfillment choices.
Kroger has opened its long-awaited first Customer Fulfillment Center (CFC), combining vertical integration, machine learning, and robotics. See how the retailer is transforming grocery e-commerce with introduction of first-of-its-kind technology in the U.S.
As retailers have navigated the pandemic, few have garnered as much attention for an ability to marry physical and digital retail to serve customers than Target. We chatted with Frank Bruni, SVP, food and beverage supply chain for insight into these operations, as well as his views on the role of the retail store moving forward.
Albertsons Companies and Google have entered a multi-year partnership to bring innovative technology, like integrating with Google Maps and predictive grocery list building, to the grocer’s omnichannel customer experience.
To meet steadily climbing consumer demand while offering the efficiency, convenience and seamlessness that have become the hallmarks of quality digital shopping experiences, retailers will go local in their fulfillment strategies, leveraging MFCs closer to the customers they serve.
What do a private elevator, beer garden, and online order pickup station have in common? They’re all elements of the customer experience at The GIANT Company’s new flagship in Philadelphia’s Logan Square neighborhood.
The pandemic in 2020 accelerated the need to serve customers digitally on their terms — requiring rapid enablement of digital capabilities and deeper virtual engagement with customers. But that doesn’t mean it’s all new.
The apparel retailer and brand, which operates 46 retail locations in the U.S. selling its “absurdly soft” clothing, has added such important capabilities as mobile checkout, endless aisle and ship-from-store.
As retailers expand omnichannel options to meet shopper demand for anywhere, anyhow fulfillment, new challenges are popping up. So how can retailers avoid too many inventory transfers, out of stock notifications, and a lack of real-time visibility?
We connected with MOO's director of customer experience to learn how it improved visibility into its fulfillment, and why digital CX needs to extend beyond a retailer’s e-commerce platform and into the physical world.