Fulfillment

As retailers continue to navigate the challenges brought on by the COVID-19 pandemic, tightly integrated digital and non-digital strategies will enable them to win within a highly competitive market and future-proof their businesses. 

The grocer has partnered with Drone Express to experiment with drone deliveries in the Midwest this spring, joining such retailers as Walmart, CVS and Amazon in testing them for consumer fulfillment.

Amazon is going all in on garage grocery delivery, surpassing the scope of Walmart’s ongoing test of in-home and garage deliveries. Get the details of the expansion and see where both retailers stand.

Buy-online-pickup-in-store and curbside are 75% of Tractor Supply’s digital sales, which experienced triple-digit percentage growth for the fourth consecutive quarter. Learn how the retailer invested in new technologies and operational components over the last year to get here.

As curbside pickup services become more popular, Walmart is phasing out the vending-style pickup towers that were erected in stores to deliver buy-online-pickup-in-store (BOPIS) orders into customers’ hands.

From demand to delivery, and after — uncover how artificial intelligence and machine learning technologies are reshaping the supply chain for the future of commerce in this interactive report.

Panasonic Corporation has announced its agreement to acquire Blue Yonder, the end-to-end digital fulfillment platform provider.

Retailers, consumer goods and logistics industries are on the path to recovery after the upheaval caused by Covid-19. But companies will have to conquer a new set of challenges in the “new normal” in order to survive and succeed.

The program, which kicks off on May 1, will offset emissions through the purchasing of carbon credits at $8 per metric ton.

Offering omnichannel fulfillment is key to shopper loyalty in today’s retail landscape. However, achieving this comes with the need to be able to identify inventory throughout the supply chain and route it to consumers’ many fulfillment choices.

Target details how it plans to speed up delivery via its ship-from-store cabalility.

Kroger has opened its long-awaited first Customer Fulfillment Center (CFC), combining vertical integration, machine learning, and robotics. See how the retailer is transforming grocery e-commerce with introduction of first-of-its-kind technology in the U.S.

The sense of urgency around a cohesive cross-platform strategy is real, and it’s critical for business leaders to ensure e-commerce is properly resourced internally.

Select Houston residents will be able to get pizza delivered via R2, an on-road robot, starting this week.

As retailers have navigated the pandemic, few have garnered as much attention for an ability to marry physical and digital retail to serve customers than Target. We chatted with Frank Bruni, SVP, food and beverage supply chain for insight into these operations, as well as his views on the role of the retail store moving forward.

Tractor Supply Company has updated its Neighbor’s Club loyalty program in response to customer feedback. Learn what 20 million members will have access to now.

Albertsons Companies and Google have entered a multi-year partnership to bring innovative technology, like integrating with Google Maps and predictive grocery list building, to the grocer’s omnichannel customer experience.

To meet steadily climbing consumer demand while offering the efficiency, convenience and seamlessness that have become the hallmarks of quality digital shopping experiences, retailers will go local in their fulfillment strategies, leveraging MFCs closer to the customers they serve.

What do a private elevator, beer garden, and online order pickup station have in common? They’re all elements of the customer experience at The GIANT Company’s new flagship in Philadelphia’s Logan Square neighborhood.

The pandemic in 2020 accelerated the need to serve customers digitally on their terms — requiring rapid enablement of digital capabilities and deeper virtual engagement with customers. But that doesn’t mean it’s all new.

The apparel retailer and brand, which operates 46 retail locations in the U.S. selling its “absurdly soft” clothing, has added such important capabilities as mobile checkout, endless aisle and ship-from-store.

Walmart Canada will make its largest annual investment in store upgrades in 2021, spending $500 million to refurbish and refresh more than 60% of its stores.

We connected with MOO's director of customer experience to learn how it improved visibility into its fulfillment, and why digital CX needs to extend beyond a retailer’s e-commerce platform and into the physical world.