Gap Holiday Hiring to Include Remote Employees

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Gap Holiday Hiring to Include Remote Employees

10/05/2020

As part of its seasonal hiring, Gap Inc. will fill roles for to meet the rising digital demand and need for contactless services across its Old Navy, Gap, Banana Republic, Athleta, Intermix and Janie and Jack stores and brands.

Although it didn’t provide a specific number of roles it seeks to fill, the company will hire for packing, assembling merchandise, preparing orders for shipment, serving customers through its customer contact centers and additional staffing for contactless services.

Associates in its customer contact center teams will have the option to work remotely, with the company supplying them with equipment and support to assist customers from home. Fulfillment center employees will have the ability to choose which hours during the day, night and weekends they prefer to work, with the option to work more hours if they want.

For applicants who are interested in helping fulfillment and customer contact teams during peak shopping periods, the company is offering roles across six fulfillment locations and three customer contact locations in the U.S. and Canada. 

The hiring process will be conducted virtually as part of a process said to take three minutes or less.

The retailer is also continuing its partnership with This Way Ahead program, which partners with local community organizations to help people ages 16-24 find their first job within its family of brands. Old Navy has committed to hiring 5% of their new entry-level store hires to be This Way Ahead participants by 2025.

“We are thrilled to add seasonal talent to our growing teams across the U.S. and Canada, in a time when it’s needed most,” said Sheila Peters, head of people and culture, Gap Inc. “At Gap Inc., we know the holiday season will be different this year and are committed to helping our teams provide our loyal customers with a safe and seamless shopping experience for all their gifting needs.”

Gap Inc. acquired 3.5 million new customers through its online channels in the second quarter.

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The retailer views the program as an important component of its customer service and engagement strategy, driving added value thanks to the data that it brings in. While Walmart will make the program more robust, McMillon noted these changes will be unique based on the company’s own assets and capabilities.

Convenience chain Yesway is determined to make its way during this turbulent time with a relentless focusing on its brand promise of keeping stores going 24/7.