Giant Eagle Inc. is now accepting PayPal and Venmo as payment at each of the retailer’s 474 namesake supermarket and GetGo locations, a move it said makes it the first grocery and convenience store chains in the U.S. to do so.
Giant Eagle, Inc. and Blackhawk Network have partnered with PayPal and Venmo to bring these payment methods in store. Giant Eagle and GetGo customers are now able to pay using PayPal or Venmo QR codes at checkout. Customers simply open either the PayPal or Venmo mobile app and click the "Scan" button and selecting the 'show to pay' option.
"We are thrilled to be the first supermarket and convenience chain in the country to accept PayPal and Venmo in our stores," said Graham Watkins, Giant Eagle EVP of retail innovation and business development. "This implementation is particularly exciting as it enables Giant Eagle and GetGo customers to use the digital payment methods that they already enjoy in the places where they transact most frequently."
The "Global Digital Payments" study from Blackhawk Network shows that of the digital wallet growth observed in 2020, 59% of surveyed consumers have been using their digital wallet more frequently than before the pandemic began. And, of the digital payment tools available, 48% of consumers are using QR codes and barcodes on a mobile device more frequently over the last year, which is helping to bring a more seamless and connected payment experience to in-person shopping.
"With mobile payments on the rise, it's not just about consumers finding easy payment options, it's also about ensuring that retailers and consumers are confident in using new payment tools and technologies," said Brett Narlinger, head of global commerce at Blackhawk Network. "Helping our partners be first-to-market with these new digital payment offerings that are in high-demand is a critical innovation that our team at Blackhawk is proud to support."
Based on Blackhawk's research, digital wallet and payments are also driving an increase in shopper loyalty as 63% of respondents report they are more likely to shop at a retailer if they accept the digital payments they use, and 73% of respondents say they want to be able to pay the same way they pay online and in-store. Additionally, PayPal is the number one digital payment tool they intend to use in 2021, with 60% of digital payment users planning to continue using PayPal once shopping returns to pre-pandemic levels.
"Consumers have grown increasingly comfortable using digital payments in many different contexts over the past year including using touch free options for in-store purchases. By working with Giant Eagle and Blackhawk Network, we are able to bring this technology to their customers for their everyday purchases and provide added value to these consumers," said Frank Keller, SVP of in-store at PayPal. "This expansion of PayPal and Venmo digital payments into grocery and convenience stores propels our mission to bring easy, safe payments to consumers at any point in their shopping experience."