GlassesUSA: Taking a Data-Driven Approach to Customer Centricity
GlassesUSA, the largest online eyewear retailer, is committed to providing a high level of customer care.
In this case study, hear from Doron Pryluk, SVP of customer experience, on how leveraging a holistic customer service platform has helped GlassesUSA to:
- Track, measure, and act on data from customer conversations.
- Improve their self-service options
- Reduce handling time
- Make better decisions and improve business continuity
- Focus on what matters: the customer