Grocery’s Reimagination: The Tech Powering the Grocery Wars
Grocery is the latest retail segment recalibrating as part of a digital transformation, spurred by consumers bringing their heightened cross-channel expectations into their weekly food shopping.
In order to adjust to the new demands of seamless customer-centric experiences, grocers are taking hard looks at their operations, the tech powering them, and the customer data that can guide them toward more profitable experiences.
The slew of tech helping make anytime, anywhere shopping seamless -- and what businesses need to do make them scale
How Kroger's shift from project-based to product-based mentality is helping the chain future-proof itself
The importance of aligning new initiatives with a next-gen IT roadmap for ongoing evolution
Why centralized transaction processing matters when it comes to scan-and-go adoption
What's needed to deliver personalized and predictable shopping experiences
How to weigh the balance of developing concepts versus evolving an existing strategy
Why tying them your fulfillment options together is critical to an effective experience
Joining RIS' Tim Denman are Linda Palanza, CEO of OneView Commerce; Anne Johns, managing director of software solutions for Pomeroy; and Drew Whiting, director of digital Strategy and Planning for Kroger.
The full transcript is below, as well as the slides from the presentation.