Hibbett Sports Optimizes Order Management With Radial
Birmingham-based premium athletic retailer Hibbett Sports selected Radial's Order Management System, Customer Service and Payment, Tax, and Fraud solutions to seamlessly launch www.Hibbett.com, the company's first transactional e-commerce site.
Radial is a provider of omnichannel commerce technology and operations solutions. Its on-demand infrastructure optimizes the Hibbett Sports order management process and enhances fraud prevention while providing customers with a robust and user-friendly online and in-store shopping experience. Radial's Order Management System enables the integration of inventory from more than 1,000 Hibbett Sports stores nationwide, providing customers with a wide selection of footwear, apparel and sports equipment at their fingertips.
"Radial's expertise, capabilities, and track record made them a natural choice to support Hibbett's omnichannel strategy," said Bill Quinn, vice president of digital commerce at Hibbett. "Being successful in e-commerce and omnichannel is imperative to our future. By partnering with Radial, we are able to provide a reliable, seamless, and best-in-class experience for our customers after they tap the add-to-cart button."
Some of the new www.Hibbett.com features include the ability of stores to fulfill online orders and a fully integrated, Radial-managed dropship channel to expand assortment and customer options.
"Shoppers value convenience and variety above all," said Radial chief revenue officer Steven Birdsall. "Radial offers the e-commerce foundation retailers need to evolve alongside customer expectations. With a fully integrated and scalable technology and services stack, retailers can manage everything from high-volume product launches to everyday transactions while guaranteeing a top-quality brand experience."
Additionally, Hibbett uses Radial's Payments, Tax, and Fraud solution to ensure a frictionless shopping experience for customers, while reducing its own fraud risk. Delivering the highest transaction approval rates in the industry, at 99.7 percent, Radial offers zero-fraud liability, maximizing sales while protecting Hibbett customers. Further, Radial supports customer care operations, lending call center expertise and technology to manage customer engagements, on-demand.
Learn more about Radial at: https://www.radial.com/