How C&S Wholesale Grocers Powers Its Growing Mobile Workforce

Jamie Grill-Goodman
Senior Editor
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C&S Wholesale Grocers, Inc., the largest wholesale grocery supply company in the US, is enabling its growing remote and distributed workforce to boost customer engagement. With more than 45 locations nationwide, C&S needed a cloud communications solution that enhances mobility, improves employee collaboration, and integrates with other cloud business applications. To this end, C&S is deploying  RingCentral, Inc.’s solution across more than 5,000 employees in nearly every state in the US.

A Forbes Top 10 Privately Held Company, C&S supplies more than 7,700 independent supermarkets, chain stores, military bases, and institutions. Over the course of the past few years, C&S has acquired multiple businesses to enhance its offerings. As a result, C&S accumulated multiple legacy on-premises communications systems in different parts of the country. This challenged employee productivity and has made things difficult for IT to manage as the company scaled its mobile and remote workforce. 

“We are always looking for ways to improve our solutions to enable more productivity and support our future growth needs around mobility, as well as integration of our other business applications,” said George Dramalis, CIO, C&S Wholesale Grocers. “We needed a unified solution that included messaging, calling, video meetings, conferencing, and contact center. RingCentral enabled us to drive more alignment as their cloud solution was the most comprehensive.”

“Many of our enterprise clients, like C&S, are making the move to cloud communications to enhance productivity and empower their mobile workforce to work the way they want, with collaboration and teamwork being at the core of the experience," said Anthony Lobosco, VP of Sales and Marketing at Livtech, the RingCentral partner that orchestrated the solution. "We’re witnessing a lot of growth and interest in unified communications as a service (UCaaS) and contact center as a service (CCaaS), and more often than not, our clients come to us requesting the full RingCentral solution. Their robust capabilities around voice, collaboration, and omnichannel are well-suited for our enterprise clients, and we see this trend continuing to build.”

Key benefits for C&S, include:

●  Enhanced mobility: C&S employees use the RingCentral mobile capabilities to communicate and collaborate on the go, whether it’s starting a video chat, launching a conference call, or messaging with colleagues across state lines.

●  Open platform: The RingCentral Connect Platform has more than 3,000 certified integrations, and the platform provides a plethora of APIs so C&S can integrate communications services into their other business apps.

●  Administrative oversight: For C&S, role-based access was a priority. This allows for administrators of the platform to create custom roles to govern what various users can do on the platform without granting full administrative access. Additionally, C&S’s IT team can centrally monitor communications quality and track usage metrics via RingCentral’s real-time dashboard.