Hudson's Bay Company Appoints Chief Technology and Digital Operations Officer
Hudson's Bay Company (HBC) has appointed Stephen J. Gold as chief technology and digital operations officer. Gold will be responsible for leading the technology and digital strategy for HBC, with a focus on aligning the end-to-end customer experience through data and digital innovation across the enterprise and HBC’s banners in North America.
With this appointment, HBC is aligning its digital operations and technical teams under one Center of Excellence. Gold will oversee a newly-formed digital team, creating a end-to-end, service-oriented and collaborative operating model to deliver greater synergies for HBC’s banners.
“Steve is a seasoned technology and digital leader, who has a deep understanding of the retail market and has a proven track record of delivering large-scale technology initiatives that positively impact business outcomes,” said Helena Foulkes, CEO of HBC. “Steve is attuned to the customer-centric approach we are driving across all our business touchpoints, and his ability to blend technical complexities with consumer-friendly solutions furthers our commitment to seamless experiences for our customers.”
Prior to joining HBC, Gold served as EVP Technology Operations and Innovation, and CIO at CVS Health, where he was responsible for all aspects of enterprise-wide technology including running CVS’s digital business unit as well as Business Operations for CVS’s largest business unit.
“The way customers shop and engage with retailers is constantly evolving and we must have technology solutions that can deliver unique omnichannel experiences to exceed customer expectations,"said Gold. "I am excited to join the HBC team and look forward to enhancing the Company's digital and technological capabilities to drive business performance."
Gold holds a BS in Computer Science from St. John’s University. He serves on the Board of Directors of World Fuel Services, Inc. (NYSE:INT), a Fortune 100 company. He also serves on the Board of Advisors of St. John’s University as well as a few early stage technology companies.
Gold’s appointment is effective immediately. He succeeds Janet Schalk, who is leaving the on August 1, 2018. Gold will report directly to Foulkes.
“We would like to thank Janet for her leadership and contributions to HBC. Most notably, she has led the hard work to enhance existing technology and accelerate the consolidation of our systems to one common platform,” said Foulkes.