RIS’ parent company EnsembleIQ is combining the strengths of several of its brands to create two new groups — U.S. Grocery and Convenience and Retail Technology — that will help power business growth across several industries.
Crate & Barrel Inc. is tapping former Nike executive Mike Brewer as their new chief operating officer. Brewer will be responsible for CBH's entire brand portfolio, including Crate & Barrel, CB2, Crate & Kids, and Hudson Grace.
RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.