Macy's has acquired a minority equity stake in technology retailer b8ta to help it along with its in-store customer experience. Uncover how the move will help Macy's scale its new pop-up shop concept, The Market @ Macy’s.
Many retailers currently face limitations due to their existing IT store infrastructures, which are barriers to achieving the store of the future. Learn how the store IT infrastructure needs to be an integrated system, not a collection of disparate parts.
The once behind-the-times grocery segment is now one of retail’s most inventive and tech-fueled. See which grocers came out on top in this annual report that ranks the industry leaders across four critical categories.
While consumer industries pay attention to digital transformation initiatives, they need to place equal importance on customer facing store-centric omni-commerce application upgrades, associate user experience and backend processes and tools.
As the name implies, the NRF Big Show is gigantic. It is impossible to see and hear it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.
A simple retail truth has stood the test of time: satisfied customers lead to return visits and increased sales. See which 10 retailers are consistently meeting customer expectations in this annual customer satisfaction ranking based on 180,000 customer responses.
Why are we witnessing healthy retail growth and another big year for bankruptcies and store closings? Data from the 2018 RIS/Gartner Study uncovers an explanation and highlights the differences between retail winners and losers.