Twelve months and an economic cycle ago, CEO Bill McDermott of SAP emphasized the importance of “empathy” at the 2016 Sapphire Now user’s conference. But that was then.
Walmart is testing six unified commerce approaches in two new stores to enhance the customer experience through technology. Industry experts tell RIS News what this move means for Walmart and the future of retail.
Covering about 50 billion connected de¬vices, the total value of the Internet of Things (IoT) related business could touch $15 trillion by 2020. Find out how retailers can best leverage IoT.
While foot traffic is disappearing many malls are still capturing shoppers. Is the American mall in danger of collapse or just an evolution? Read on to learn the current state of the mall and how it can be resurrected to its former glory.
Download this Retail IQ report and discover how leading retailers are leveraging in-store digital technology to ensure associates are able to provide consumers with the personalized service they demand.
Download this Retail IQ report and learn how through the use of sophisticated artificial intelligence platforms leading retailers are gaining unheard of insight into the wants and needs of the consumer.
NRF's annual expo is called the Big Show for a reason, no matter how hard you try you just can't see it all. Check out the news, trends and sessions that were all the rage at this year's show and catch up on what you might have missed.
The trends that will dominate the industry over the next year as retailers continue to invest in game-changing tech to differentiate themselves from the competition.
Amazon may be closer to adding a new messaging-based contact channel for Amazon Customer Service featuring a ChatBot that greets the customer. Meanwhile, the company announces a new fulfillment center.
