Fashion retailer Jacques Vert is about to undergo a major overhaul of its IT systems, following significant growth in its online sales channels and increased focus on multi-channel retailing. Jacques Vert will implement both Retail Assist's supply chain ERP solution, Merret and Maple Lake's QuickAssortment merchandise and assortment planning software early in 2011. This will be part of a significant investment in its online platform and other systems over the next 18 months.
Managing multiple brands (Jacques Vert, Planet, Precis Petite and Windsmoor) across various regions, sizes and styles means that Jacques Vert is constantly having to analyse a complex range of products, through more than 1,000 outlets in the UK, Ireland and Canada, as well as via web stores for each brand. The company also plans to launch a clearance website.
Merchandise planning and supply chain management are vital to Jacques Vert, as the group's products are mainly supplied from the Far East and Europe, and either delivered to its central warehouse in the U.K. for redistribution, or direct to stores in Canada. The process is made more complicated by different countries and sales channels generally requiring a varying mix of products.
"We need to be more reactive and operate a more effective supply chain to remain ahead of the competition," says Ian Johnson, group finance director at Jacques Vert. "This means continually monitoring trends and identifying best sellers so that popular lines can be quickly replenished throughout the season."
By using more sophisticated technology, the retailer anticipates reducing lead times by working more closely with suppliers and sharing more accurate sales data. Currently, planning for new lines is done a long time in advance, with limited repeat buys.
Johnson says that the company has been relying until now on largely manual processes and complex spreadsheets for merchandise planning, and an ERP legacy system for supply chain management. He says that the Maple Lake and Merret software will feed data directly into its other IT systems, giving a single cohesive view to help improve performance management and financial reporting across the business. The business also envisages significant efficiencies in store replenishment and warehouse management.
Retail Assist's product director, Nigel Illingworth, says, "Merret will provide Jacques Vert with a full suite of supply chain and warehouse management software, enabling store staff and concessions to check stock levels and organise inter-branch transfers whenever necessary."
Bob Jolley, group commercial director at Maple Lake, adds: "Many specialty retailers are now opting for 'best of breed' solutions like ours, and Merret, which can be easily integrated into the business. Maple Lake and Retail Assist are jointly working with other leading multi-channel retailers in the U.K., and we look forward to providing clear business benefits to these clients."