Kendra Scott’s Next-Gen Retail Platform Enables Intelligent, Customer-First Decisions

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Kendra Scott’s Next-Gen Retail Platform Enables Intelligent, Customer-First Decisions

10/07/2019

On the heels of significant year-over-year growth, jewelry retailer Kendra Scott has deployed next-gen inventory management to ensure customers receive the same level of customer experience they have grown accustomed. Using Oracle Retail Services, the retailer is turning this goal into reality by putting real-time insights into the hands of its associates.

Kendra Scott can maintain a consistent and universal approach to tracking each stone and metal in its line to ensure an accurate, organized, and singular view of inventory. By monitoring customer transactions, preferences, and history, associates can guide shoppers to add pieces to an existing jewelry collection or browse similar styles.

“Our goal is to understand and deliver on the needs of the business,” said Jim Dunlap, chief information officer, Kendra Scott. “As an organization, we needed a partner who could deliver best in class retail functionality in the cloud.”

Designer Kendra Scott took the jewelry world by storm in 2002 with her fresh, fun designs and personal touch with customers. Today, her namesake brand has grown from a one-woman operation into a billion-dollar jewelry empire with over 2,000 employees and 100 stores. 

 “Kendra Scott is a rising star in the jewelry business in large part because it focuses on delivering a unique product, with unmatched customer service,” said Mike Webster, senior vice president and general manager, Oracle Retail. “By deploying a modern retail platform, the growing boutique chain can operationalize this focus; placing the customer at the center of decision-making.”