Lamps Plus Deploys Customer-Centric POS
Lamps Plus’s new cutting-edge point of sale solution combines commerce, customer engagement, inventory and fulfillment into a single omnichannel system of record.
The retailer has deployed Manhattan Point of Sale to deliver an advanced omnichannel shopping experience to its customers. Lamps Plus has implemented the next generation POS solution in its flagship store in Chatsworth, CA, with plans to expand to its additional 35 retail locations later this year. The implementation of Manhattan Point of Sale extends the relationship between Lamps Plus and Manhattan Associates. Manhattan currently supplies the lighting retailer with technology solutions for order management, store inventory and fulfillment, warehouse management, labor management and slotting.
Lamps Plus switched to Manhattan Point of Sale to offer desired customer-centric capabilities. Part of the Manhattan Active Omni platform, the solution brings together selling, customer engagement and store inventory and fulfillment to help store teams deliver customer experiences with a single omnichannel system of record for managing customer interactions and transactions. The new software also allows Lamps Plus to choose from numerous hardware manufacturers, form factors and operating systems.
“We switched to Manhattan’s POS because of the company’s outstanding solutions, modern architecture and comprehensive vision,” said Clark Linstone, chief financial officer for Lamps Plus. “Manhattan Point of Sale provides our store associates with a holistic and comprehensive view of the customer so they can anticipate and quickly respond to any need.”
The POS offers Lamps Plus a cutting-edge retail technology infrastructure to enable innovation that drives differentiation. Because it is cloud native and built on a microservices architecture, the solution is constantly updated and is continuously adaptive. Manhattan POS also offers Resilient Cloud technology to ensure that critical point of sale functions are always available, even if the network connection is disrupted.
“Lamps Plus is building specialty retail’s most advanced unified commerce platform,” said Kevin Swanwick, senior director of retail solutions for Manhattan Associates. “We are pleased to see our cloud-native technology being used to deliver optimal customer service.”