A collection of our latest news articles covering everything from customer experience and retail technology trends to best practices and digital transformation.
Storefronts are reopening, but many shoppers will be browsing early-March styles that were abandoned in physical stores at the beginning of the pandemic.
CGT and RIS’ first fully virtual event was a three-day experience packed full of inspiring keynotes, and educational content, as well as fun virtual social events to capture the in-person networking experience online. Get a full recap of every session and learn how you can still get all the content.
With holiday competition expected to be fierce, the retailer is updating its app, stores and checkout experiences with the hopes of making consumers more comfortable about their ability to retrieve items quickly during the pandemic.
PICKUP has partnered with Postmates to provide retailers with the ability to scale local delivery capability to meet surging demand for store to door delivery of everything in their catalog.
The past six months have been a trying time for many retailers and satisfying customers has become a difficult feat under the circumstances. Learn which 7 retailers are still meeting customer expectations in this special COVID-19 customer satisfaction ranking based on interviews with 30,787 customers from April to September.
Kroger shoppers can now get online recipe ingredients matched with the correct and currently available products at each Kroger store, thanks to artificial intelligence. Get the details.
Logistics will win retailers’ investment dollars in 2021, Forrester Research predicts, as they seek to maintain or grow business in a disrupted landscape.
COVID-19 prompted new customers to try services like grocery pickup, and now Whole Foods Market is betting this trend is here to stay. Get the details on the grocer’s latest offering.
Retail is, by nature, a world defined and powered by its predictable structure and routine. But with store operations limited and revenue streams cut off, retailers are forced to find another way forward.
When it comes to grocery fulfillment, Walmart tops the list for buy-online-pickup-in-store services, while Sam’s Club ranked first for curbside pickup. Find out which other retailers are highly ranked and which parts of the experience matter most.
Treasure Data has introduced new product capabilities for its Customer Data Platform (CDP), 15 new integrations, and an in-store SDK (software development kit) that provides retailers a complete, unified view of the shoppers’ journey.
Best Buy's five-year partnering with Accenture is expected to advance its technology strategy, delivery and operations by furthering its work in data science, information security, product development, technology risk management and user experience design.
