Latest Retail News

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Latest Retail News

A collection of our latest news articles covering everything from customer experience and retail technology trends to best practices and digital transformation. 

What Retailers Can Learn From Walgreens and CVS

Whether through retail technology or old school techniques, “communication” methods are top of mind for retailers today as they double-down on personalization efforts. Learn how CVS and Walgreens are using both of these to change shoppers’ journeys.

How Canadian Tire Is Turning Customer Data and Personalization Efforts into ROI

Canadian Tire’s Triangle Rewards program now boasts close to 70% penetration of Canadian households. Learn how it is using all that customer data to ultra-personalize its offers and skyrocket its marketing ROI.

The rumors started earlier this year: Amazon plans to open "dozens of grocery stores” in several major U.S. cities before the year's end. Now Amazon has confirmed its plans. Find out what the massive retailer is planning and what experts predict for grocery in 2020.

The new time clock allows retailers to personalize the experience for each employee providing key information and individual metrics during check-in and check-out.

Store pickup is the heart of Loblaws’ PC Express success, and now the Canadian grocer is testing new innovations around the service, pushing the boundaries of its efficiency and convenience. Find out how Loblaws is seeking to redefine grocery.

When retail businesses fail to pay invoices on time, it’s not necessarily caused by a cash-flow problem. Typically, it’s because they struggle with data from hundreds of suppliers. Retailers of all sizes can master invoice management with these few strategies.

Treating consumers well when they need help is a key factor to retailers’ overall success. While seemingly simple, top-notch customer service remains an elusive goal for some. See who joins Neiman Marcus, Publix and Trader Joe’s in the ranks for best customer service as RIS examines the “10 Best Retailer's for Customer Service in America 2020.”

We all know that the holiday season is critical for many retailers’ success as it can make or break the entire year. Arm yourself with these data-backed predictions revealing six of the most impactful performance trends.

Grocery chain H-E-B has opened the doors to its first Beauty by H E B store-within-a-store, featuring digital screens, tester stations, and a voice activated screen where customers can take pics for social media. Get a first look at the new layout.

The new 35,000-square foot café is the retailer’s largest immersive experience to date. See what Starbucks has planned for its five-story celebration to coffee and get a first look inside the sprawling store.

As PetSmart looks to become a one-stop-shop for everything pet, it has introduced a new in-store pet care service. Learn all about the new offering and how it will help drive traffic to the store.

Big Lots is investing in next-gen technology to curate a unified view of shoppers’ physical, digital and omnichannel journeys to provide a meaningful and memorable path to purchase and increase loyalty.

The retailer’s enhanced mobile app features augmented reality and integrated camera functions, making it a hub for on-the-go interior planning. Hear all about the new features and how they are redefining the Wayfair mobile shopping experience.

The mega retailer has partnered with Apple to bring its popular Walmart Voice Order grocery shopping solution to the Siri platform. Hear the details of the new partnership and how the AI solution streamlines on-the-go shopping.

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