A collection of our latest news articles covering everything from customer experience and retail technology trends to best practices and digital transformation.
RIS takes a deep dive into the current and future states of resale, rental and subscription/membership models and how they are revolutionizing retail in 2020 and beyond.
Although labor has served as AutoZone’s largest expense, the retailer for years struggled with inflexible workforce management systems that were capped off by poor integrations.
Giving new meaning to the term “quick pivot,” BoConcept developed an e-commerce site with a virtual showroom and personalized chat service in the span of just two weeks in April.
Navigating the holiday season within the constraints of the “new normal” has proved challenging for many top brands and retailers. Here are four top peak pitfalls retailers are facing this year and best practices for navigating them.
As more stores open, especially large stores located in or near shopping centers, controlling traffic and parking will pose a challenge. This means that stores will have to rely heavily on queue management, such as scheduling and customer arrival tracking.
Blind spots were exposed in the retail supply chain during the pandemic. The RIS Supply Chain Technology Study 2020 identifies them and recommends investments to help retailers recover quickly from future disruptions.
Just a month after announcing it would sell its new headquarters and lean into remote working, REI has completed the sale of the 400,000-square-foot campus to Facebook.
Lowe's is teaming with the Shark Tank star to provide opportunities for suppliers in underrepresented communities to pitch their products to the retailer.
Retailers have beefed up e-commerce capabilities in anticipation of a monster holiday selling season online. The best way to avoid a tsunami of returns is to be proactive and use technology like AI and analytics to spot trends and fix problems before they get out of control. Here’s how.
