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Latest Retail News

A collection of our latest news articles covering everything from customer experience and retail technology trends to best practices and digital transformation. 

Kroger Pilots Smart Cart Technology

The grocery chain is piloting smart grocery cart technology in Ohio to give shoppers a faster, contactless way to shop. Get the details.

Why Office Depot Went Third Party for Same-Day Delivery

When Office Depot first teamed for same-day delivery, it couldn’t have known just how important the service would become to consumers during the pandemic.

Walmart's Sanjay Radhakrishnan, VP, Global Tech, reveals how the retailer manages more than 7 million unique Internet of Things (IoT) data points across its U.S. stores. Find out now.

Businesses that choose to replatform are not always aware of the robust capabilities of legacy systems. Yet this is the reason mainframes continue to support some of our most essential industries, including the retail sector.

Bubble tea retailer Gong Cha has tapped predictive analytics provider SiteZeus to help expand its U.S. presence.

If any silver lining came out of 2020, it’s that consumers are demanding that retailers take a stance on key social issues — especially equality. Shelley Haus, CMO, ULTA Beauty and Crystal Harrell, senior director, communications, Procter & Gamble share insights from this year's most creative retail campaigns that drove home the message of equality.

Lore has notified Walmart he will retire from his position of executive vice president, president and CEO, U.S. eCommerce, effective January 31, 2021.

As retailers look to make up for sales and win back customers, it is more important now than ever before to illustrate a true and deep understanding of consumers’ wants and needs to cater to them effectively and ultimately generate revenue and drive customer engagement for the long-term.

The retailer views the program as an important component of its customer service and engagement strategy, driving added value thanks to the data that it brings in. While Walmart will make the program more robust, McMillon noted these changes will be unique based on the company’s own assets and capabilities.

Janey Whiteside, Walmart’s chief customer officer, met with Deloitte’s chief global economist Ira Kalish to discuss meeting today’s shopper where they’re at and how the future is likely to unfold at retail stores. Hear what insights she shared on the outlook of retail shopping.

Apparel retailer Christopher & Banks has filed for Chapter 11 and begun the store closing process at more than 400 stores nationally.

New innovations are helping retailers to authenticate products, and track and trace supplies throughout the supply chain.

For those that survive and thrive post 2020, technology will be at the heart of all parts of the business. To stay ahead, retailers need to know the hot trends for 2021. You don’t want to miss industry insider Justin Honaman’s 8th annual look at the top retail tech trends to watch in the New Year.

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