Latest Retail News

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Latest Retail News

A collection of our latest news articles covering everything from customer experience and retail technology trends to best practices and digital transformation. 

Privacy, AI, and Data: Impacting the Changing Landscape of Customer Experience

While AI and machine learning (ML) offer retailers great leaps toward offering exceptional customer experiences, customer data lies at the heart of these operations, and protecting that data will be key as retailers implement automation and personalization strategies.

Target Is Now a Top 10 US E-Commerce Retailer

Store renovations and expanding same-day fulfillment options are paying off for Target, which surpassed three retailers to become the eight largest e-commerce player in the U.S. Meanwhile, Amazon is still way ahead of the pack. Find out more.

Gap, Inc. is the latest retailer to try on resale apparel in an effort to appeal to evolving consumer palates. Find out how and when it will start accepting worn items at its breadth of apparel stores.

To shop there, consumers must download the Amazon Go app there, and then use their phone to open the gate’s scanner via a QR code.

Victoria’s Secret, which once ruled the lingerie category, will go private in a deal that puts a value on the lingerie brand of $1.1 billion. Upon closing, Leslie Wexner will step down. Find out what’s next for the struggling retailer and Bath & Body Works.

Office Depot knew it could do better in its quest for process simplification within its stores and warehouses. Learn how tech upgrades enabled it to eliminate many legacy retail processes

We've moved beyond mass-market strategies straight into an era of instant gratification, real-time engagement and the desire for a frictionless customer experience. It's time that more retailers embrace AI to provide this.

To create a long-term competitive advantage, brands need to hire the right staff and deliver a high-quality experience. Here are the areas retailers should focus on to differentiate their brands. 

"Shop Talk" gives Instacart’s 175,000 shoppers a direct line to the company to communicate their experiences and provide Instacart new learning resources and product feedback channels. Get the details.

See which retail companies are leading the pack when it comes to incentives for talent attraction and retention (and just what they're offering).

Walmart’s holiday results fell short of expectations, but its e-commerce sales spiked 37%, helped by online grocery orders. Uncover how the retailer is taking on online grocery sales.

Just after Pier 1 Imports said it would close up to 450 stores, almost half of its store base, the struggling home goods retailer has filed for Chapter 11 bankruptcy protection and is pursuing a sale of the company. Find out how it got here, what’s next, and which retailers stand to gain from the news.

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