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10/24/2014

Lenox Rolls Out POS, Improves Store Efficiency

Lenox Corporation completed a rollout of UTC Retail POS software and hardware to 21 retail locations. The deployment also included a combination of products, including POS-J, gift card and loyalty and the 2100 all-in-one POS hardware platform.
 
"When we decided to search for a new POS solution, we wanted something that met both our functional and technical needs. We evaluated a variety of vendors and knew that it was important for us to find a vendor that would be a great partner too," said Erik Andersen, CIO for Lenox Corporation. "UT Retail consistently met our expectations throughout this implementation. Our store folks are thrilled with the new solution, including the mobile functionality. It allows them to be on the floor with the customer, checking inventory and ringing sales. Additionally, we've seen significant improvement in our ability to accurately and efficiently manage the large number of sales promotions that we run on a weekly basis."
 
The retailer will also implement ReadyStore, a full-featured most POS solution that provides a fully functioning POS, with the same transaction set and user interface available in POS-J. This allows for a greater level of customer service, drastically reducing associate training time, and lowering risk by managing one application across traditional and mobile platforms. UTC's gift registry solution will also be deployed this year.