Loyalty Programs

For the Love of Golf: PGA Tour Superstore Wins With Experiential Retail

At a time when brick-and-mortar stores are closing, the grass is greener at PGA TOUR Superstore, which grew its customer base by half a million in 2019. Hear how the golf retailer is winning over customers with experiential retail in this exclusive interview with its SVP of operations, Randy Peitsch.

Tractor Supply Puts Data and AI to Work, Promotes Three to C-Suite

Tractor Supply Company says it’s putting its customer data into action and using artificial intelligence to communicate one-on-one with customers.

Macy’s Closing 125 Stores and Moving Tech Offices

Macy’s is closing a chunk of its stores in “lower-tier” malls, slashing around 2,000 corporate jobs, and consolidating its offices to NYC and Atlanta, GA, which will serve as its primary tech hub. RIS talks to experts and connects Macy’s latest updates to retail’s larger trends.

Panera Launches Unlimited Coffee Subscription

Panera is upending retail with an unlimited coffee subscription. Find out how much it will cost for consumers to fill there cups all month long.

Retail’s 10 Most Valuable Brands 2020

A strong retail brand helps attract customers and talented staff, while fostering loyalty among both. See which U.S. retailers joined Amazon, Walmart and The Home Depot on this annual ranking of the world’s most valuable brands.

Foot Locker Launches Its New Loyalty Program in the U.S.

Foot Locker has rolled out FLX, unifying all of its brands across one membership platform with perks like free shipping and exclusive access to shoe releases. Get the details.

Amazon's Grocery Delivery Helps it Beat Q4 Expectations

It now counts 150 million Prime subscribers, and more people joined the service in Q4 than any other quarter before.

Nordstrom Rapidly Adds Resale Items to Inventory

Nordstrom is rapidly rolling out resale items to its inventory through in-store and online shop See You Tomorrow, as well as an expanded partnership with Rent the Runway. Can the department store chain capture new customers with old clothes?

Starbucks’ Killer Quarter Overshadowed by Store Closures in China

While Starbucks reported an exceptional quarter, it also has closed 2,000 stores in China as the coronavirus situation unfolds. Find out what CEO Kevin Johnson said about the predicament and get an update on the coffee company’s artificial intelligence and U.S. delivery headways.

Express Turnaround Plan Includes 100 Store Closings

Apparel retailer and mall staple Express will shutter 15% of its fleet, restructure its corporate workforce, and relaunch its loyalty program as part of its turnaround plan. Find out more.

Digital Transformation 101: A Guide to the New Retail Revolution

Retailers are radically rethinking how they use technology, pursuing new business models and creating highly personalized shopping environments that coordinate seamlessly across channels. Read about how you can enhance in-store, online and omnichannel shopping experiences, along with back-of-house operations, in this comprehensive new guide to digital transformation.

Keep Your Retail Business Agile and Competitive in the Era of Unified Commerce

The store of tomorrow is a full-service, connected hub; integrating web, social networks, and the supply chain. To stay competitive, retailers need to be equipped with intelligent and scalable technology to offer their customers a seamless shopping experience.

7 Ways to Transform Your Retail Organization with Mobile

Mobile technology is the link that delivers real-time, user-friendly and unified information across every retail organization. With the right mobile solutions in place, retailers can provide the personalized experience today's shoppers desire while improving organizational efficiencies.

Your E-Commerce Guide to Outsmarting Retail Giants and Winning Online Shoppers

A consumer survey conducted by Radial shows that e-commerce marketplaces are impacting global online shopping trends. Sixty percent of shoppers report that purchasing products at the lowest price is most important and over half now expect free shipping. Download the survey results for the retail tactics you should prioritize this year.