Loyalty Programs

To capitalize on and sustain this growth trend, many e-commerce businesses are adding subscriptions to their offerings. To be successful though, they need to keep several factors in mind.

We sat down with Michele Driscoll, VP of customer engagement, loyalty, personalization and promotions at CVS Health, to get a deeper look into one of the longest running loyalty programs in the drug store space, and the overall landscape of loyalty in today’s volatile environment.

Grocers must create a holistic view of consumers by orchestrating data-driven insights to feed demand-planning analytics that increase relevant recommendations, promote in-stock merchandise, and improve customer satisfaction. These are the steps grocers can take.

Half of consumers are changing behaviors because of one reason, Walmart finds. Now the retailer is tapping into this shopping evolution with a new benefit to its membership-based loyalty program.

Learn what it takes to create an impactful loyalty strategy that not only strengthens existing consumer relationships, but incentivizes others to join and reap the rewards.

Tractor Supply Company’s digital business keeps growing, sales were up, and the company has put forth an ambitious three-year water conservation goal. Get the details as this retail success plows forward.

Amazon has unveiled Buy With Prime, a new benefit that will allow Prime members to receive free, expedited delivery of products from online retailers and beyond Amazon.com.

Coming off a strong fourth quarter performance, Albertsons Cos. is focusing on developing engagement with its customers beyond transactions. Discover how the grocer plans to pivot to a “loyalty-based” business model, doubling down on omnichannel engagement.

The company is looking to save in administrative and labor costs and make improvements across payroll and the supply chain, with total savings expected to reach $170 million in 2023.

Retailers are giving consumers access to more brands, products, and services from a single location than ever before.

To validate the perception of agility’s role in responding to customer expectations, this company surveyed over 600 consumers, collecting more than 12,000 responses across regions and demographics to see how shopping changed in 2021 and what it means for retailers.

What are the top traits of retailers that get personalization right? Learn the answer and see which are able to personalize communications successfully.