Retailers are radically rethinking how they use technology, pursuing new business models and creating highly personalized shopping environments that coordinate seamlessly across channels.
A consumer survey conducted by Radial shows that e-commerce marketplaces are impacting global online shopping trends. Sixty percent of shoppers report that purchasing products at the lowest price is most important and over half now expect free shipping.
AI has improved loyalty programs by leaps and bounds, enabling brands to create engaging, memorable and personal experiences. But it’s important to be cautious when implementing AI so that catastrophes or perceived privacy infringements don’t occur.
The store of tomorrow is a full-service, connected hub; integrating web, social networks, and the supply chain. To stay competitive, retailers need to be equipped with intelligent and scalable technology to offer their customers a seamless shopping experience.
The retailer is set to expand its first ever loyalty program test, which charges members $128 for services. Learn more about the expansion plans and how digital marketing and data analytics are helping lululemon drive shopper engagement.
Key takeaways from a survey of 5,000 shoppers connect the dots between consumer trends and technologies that close competitive gaps and open new doors to opportunity.
Hackers attained customer logins through third-parties and were able to infiltrate the retailer’s loyalty database, exposing customer names, addresses and account numbers. Hear the latest.
Mobile technology is the link that delivers real-time, user-friendly and unified information across every retail organization. With the right mobile solutions in place, retailers can provide the personalized experience today's shoppers desire while improving organizational efficiencies.
The coffee giant has been moving to improve the in-store experience. Now, as it enters the holidays and 2019, Starbucks is focusing in on three things to boost its customer experience.
In our July feature story RIS looks at how Amazon and Walmart stack up when it comes to Loyalty Programs, Acquisitions, Click and Collect, Grocery Shopping, and Voice Shopping. Then we give readers the chance to weigh in to determine who wins in the "Battle of the Behemoths."
Trader Joe’s offers the best retail customer experiences of 2018, as revealed by a study from C Space. The study demonstrates the emotional aspects of customer experience help companies stand out from the competition and create growth. Uncover what else makes the Top 5 U.S.
