A consumer survey conducted by Radial shows that e-commerce marketplaces are impacting global online shopping trends. Sixty percent of shoppers report that purchasing products at the lowest price is most important and over half now expect free shipping.
The department store segment continues to redefine itself in the face of slowing foot traffic and an increasingly digital shopping experience. See which retailers are setting the pace for change and thriving in this challenging marketplace.
Ulta’s comparable growth is slowing, but it is still growing. Find out what the beauty retailer has been up to and how its omnichannel moves are still driving it to spiking sales.
As the department store chain looks to recapture its former glory, CEO Jeff Gennette has instituted five key strategic initiatives to guide its turnaround. Learn what they are and how they are helping Macy’s pick itself up by its bootstraps.
Perry Ellis International has converted and migrated its data from a legacy CRM system. Discover how its new CRM system will help the retailer meet customers’ high expectations.
The store of tomorrow is a full-service, connected hub; integrating web, social networks, and the supply chain. To stay competitive, retailers need to be equipped with intelligent and scalable technology to offer their customers a seamless shopping experience.
Creating engaging experiences has been top of mind for many retailers, but loyalty is tough to measure and profitability is still the appraisal of success.
The luxury apparel retailer has deployed machine-learning technology to create in-the-moment experience for its shoppers, increasing brand engagement, loyalty and sales.
In our July feature story RIS looks at how Amazon and Walmart stack up when it comes to Loyalty Programs, Acquisitions, Click and Collect, Grocery Shopping, and Voice Shopping. Then we give readers the chance to weigh in to determine who wins in the "Battle of the Behemoths."
Gary A. Williams explores this year’s Top 100 Retailers and the clues it provides as to why being the best in your industry puts more money in your pocket.
In today's retail environment, a good or bad customer experience can make or break retailers competing for shopper dollars. Here are the top ten retailers from Forrester's "US Multichannel Retailers Customer Experience Index, 2018."
