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Loyalty Programs

A collection of news, articles and other featured content about Loyalty Programs.

For the Love of Golf: PGA Tour Superstore Wins With Experiential Retail

At a time when brick-and-mortar stores are closing, the grass is greener at PGA TOUR Superstore, which grew its customer base by half a million in 2019. Hear how the golf retailer is winning over customers with experiential retail in this exclusive interview with its SVP of operations, Randy Peitsch.

Tractor Supply Puts Data and AI to Work, Promotes Three to C-Suite

Tractor Supply Company says it’s putting its customer data into action and using artificial intelligence to communicate one-on-one with customers.

Macy’s is closing a chunk of its stores in “lower-tier” malls, slashing around 2,000 corporate jobs, and consolidating its offices to NYC and Atlanta, GA, which will serve as its primary tech hub. RIS talks to experts and connects Macy’s latest updates to retail’s larger trends.

Panera is upending retail with an unlimited coffee subscription. Find out how much it will cost for consumers to fill there cups all month long.

A strong retail brand helps attract customers and talented staff, while fostering loyalty among both. See which U.S. retailers joined Amazon, Walmart and The Home Depot on this annual ranking of the world’s most valuable brands.

Foot Locker has rolled out FLX, unifying all of its brands across one membership platform with perks like free shipping and exclusive access to shoe releases. Get the details.

It now counts 150 million Prime subscribers, and more people joined the service in Q4 than any other quarter before.

Nordstrom is rapidly rolling out resale items to its inventory through in-store and online shop See You Tomorrow, as well as an expanded partnership with Rent the Runway. Can the department store chain capture new customers with old clothes?

While Starbucks reported an exceptional quarter, it also has closed 2,000 stores in China as the coronavirus situation unfolds. Find out what CEO Kevin Johnson said about the predicament and get an update on the coffee company’s artificial intelligence and U.S. delivery headways.

Apparel retailer and mall staple Express will shutter 15% of its fleet, restructure its corporate workforce, and relaunch its loyalty program as part of its turnaround plan. Find out more.

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