The grocer redesigned its customer data by unlocking critical, previously siloed information. The initiative allowed Loblaw to customize offers at scale, resulting in personalized predictive deals delivered to millions of customers.
Retail robotics are no longer science fiction. Automation is increasingly infiltrating the store, the warehouse, and the road as retailers pivot their strategies to become more customer-centric and to handle fulfillment needs.
Retail’s future would not be possible without innovative leaders willing to work hard to steer the industry forward. See which industry stalwarts were chosen for RIS’ annual look at retail’s most influential.
Every couple of months a new term is introduced that takes the industry by storm only to disappear as quickly as it appeared. See what jargon joined the ranks of omnichannel, unified commerce and digital transformation as retail’s buzziest.