Until recently, proven methods to nurture and improve the level of employee engagement have been ignored by many retailers, but not all. Macy's works hard on a mission that aims to inspire 150,000 employees to want to come to work every day, which in the retail environment is a tough task.
At the 2017 Retail Executive Summit (RES) Mike Zorn, Sr. Vice President, Associate and Labor Relations, Macy’s Inc., will present the general session "Employee Engagement by Design." In this session, learn how Macy's carefully tracks employee engagement metrics and has taken steps that have produced steady improvement since 2009.
Zorn is a seasoned senior human resources executive and labor relations thought leader with more than 30 years of continuous success in leveraging corporate resources to solve customer problems and achieve business goals at the Fortune 100 level. Over the years, he has been a much-sought-after mentor to numerous senior executives and leaders of established and startup businesses. Now with his experience as a visionary and creative leader, he brings all his talent and wisdom gained from the executive world and focuses on offering coaching and consulting to help other business leaders solve actual problems and get results.
Zorn has unified diverse business functions in nearly a dozen businesses, including scheduling and staffing, engagement, communication, loss prevention, store human resources and labor relations. Known for his ability to define purpose, align structural systems, leverage individual talents, and build collaborative relationships throughout all tiers of a company, his areas of expertise span the entire spectrum of business and HR development, encompassing change management, internal marketing strategy, employee engagement, process mapping and redesign, organizational design and development, performance management and employee retention.
As a thought leader, Mike has been a frequent speaker on associate motivation and engagement, culture and process improvement, strategic planning and labor relations. He gives regular speeches at the National Retail Federation, and he has delivered keynotes at the Kronos World Symposium, the Practicing Law Institute, and the Human Resources Policy Association, as well as at Macy’s leadership conferences.
The 16th annual Retail Executive Summit will be held June 14-16, 2017 at the Four Season Resort (Scottsdale at Troon North) in Scottsdale, Arizona. The conference features keynotes from retail leaders, peer-to-peer exchanges, relationship building, golf outing and the 7th annual CIO of the Year Awards. For more information, to view the full agenda, or to register for the event click here.