Macy's Inc. Expands Same-Day Delivery to Nine New Markets

Macy's and Bloomingdales are expanding same-day delivery service to nine additional markets, beginning this month, for products purchased online at Macy', and on both brands' mobile-enabled websites.

"When we piloted same-day delivery in eight markets initially last fall, we learned that our customers appreciate the additional option of having their purchase brought to their home or office in a matter of hours. It is an important part of our value proposition as an omnichannel retailer serving customers who shop our stores and websites whenever, wherever and however they prefer," said R.B. Harrison, Macy's, Inc. chief omnichannel officer. "Our ability to expand same-day delivery is rooted in local merchandise inventories at Macy's stores, as well as a newly expanded delivery footprint of our partners at Deliv."

Together with eight same-day delivery markets piloted in fall 2014, the company now offers this service to customers in 17 markets.

New same-day delivery markets (service beginning in August 2015) are:

Atlanta (Macy's and Bloomingdales)
Boston (Macy's and Bloomingdales)
Dallas (Macy's only)
Honolulu (Macy's and Bloomingdales)
Las Vegas (Macy's only)
Miami/Ft. Lauderdale (Macy's and Bloomingdales)
New York City/Western Long Island (Macy's and Bloomingdales same-day delivery to NYC outer boroughs and suburban Long Island begins in August 2015; service to customers in Manhattan is expected to begin in October 2015.)
Orange County, CA (Macy's and Bloomingdales)
Philadelphia (Macy's and Bloomingdales).

Ongoing same-day delivery markets (first piloted in fall 2014) are:

Chicago (Macy's and Bloomingdales)
Houston (Macy's only)
Los Angeles (Macy's and Bloomingdales)
Northern New Jersey (Macy's and Bloomingdales)
San Francisco (Macy's and Bloomingdales)
San Francisco Bay Area (Macy's and Bloomingdales)
Seattle (Macy's only)
Washington, D.C. (Macy's and Bloomingdales).
Same-day deliveries to customers are powered by Deliv, a rapidly growing crowdsourced delivery provider, in collaboration with major mall owners, including General Growth Properties, Macerich, PREIT, Simon Property Group, Taubman Centers and Westfield Corporation.

The charge for same-day delivery from Macy' or is a flat $5 above standard ground shipping fees.

In certain markets (currently Chicago, Los Angeles, San Francisco and the Bay Area), Deliv also offers pickup of an online purchase being returned to Macy' or To schedule a return, customers can go online to authorize the return and schedule a pickup time at their home or office.
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