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Macy’s Names New CIO, CTO Naveen Krishna Exits

Jamie Grill-Goodman
Editor in Chief
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Laura Miller, Macy's New CIO

Macy’s, Inc. has announced more changes to its senior leadership team, including the appointment of Laura Miller as its chief information officer, eliminating its COO role, and an open CEO spot. 

Miller succeeds chief technology officer Naveen Krishna, who is leaving the company. Miller will report directly to chairman and CEO Jeff Gennette, effective March 15, 2021. Miller, who most recently served as CIO of InterContinental Hotel Group (IHG) will be responsible for the company’s information technology platforms and teams.

“I am thrilled to welcome Laura to Macy’s, Inc. as chief information officer,” said Gennette. “Her deep experience implementing technology-enabled strategies will play an important role in advancing our work to improve the full omni shopping experience and modernize our platforms.”

Laura Miller was named global chief information officer of IHG in February 2018. In that role the retail executive was responsible for strategy, delivery, operations and security for more than 5,900 hotels in over 100 countries. She delivered several organization-wide transformational changes including implementation of a new central reservation system that is delivering increased revenue and lower operational costs.

Prior to that role, Miller served as senior vice president at First Data Corporation (FDC), a highly regulated global payments processing leader that serves more than six million merchant locations, thousands of card issuers and millions of consumers. Previously, she was a member of the technology mergers & acquisitions team at TD Ameritrade. In addition, she has served in other senior leadership capacities at The Patent and Trademark Office, The Housing Opportunities Commission of Montgomery County, Maryland and British Aerospace, PLC.

She serves on the boards of LGI Homes (LGIH), an industry-leading residential home design, construction, sales and marketing business, and of EVO Payments (EVOP), a global merchant acquirer and payment processor.

Macy’s Eliminates COO and Begins CEO Search

Macy’s also announced it will eliminate the role of chief operations officer, after COO John Harper exits the company on August 1, 2021. With the elimination of the COO role, Marc Mastronardi, chief stores officer, and Dennis Mullahy, chief supply chain officer, will report to Gennette.

Macy’s is also on the search for a new CEO for Bluemercury, Inc. as Marla Beck, its CEO and co-founder, will leave the company this summer. Once appointed, the new CEO will report to Tony Spring, chairman and CEO of Bloomingdale’s.

Additionally, Chuck DiGiovanna, currently vice president, real estate, has been appointed to lead Macy’s real estate function, succeeding Douglas W. Sesler, who is leaving the company. DiGiovanna will report to Adrian V. Mitchell, chief financial officer.

“As a digitally led omnichannel retailer, Macy’s, Inc. is in the midst of an exciting transformation,” said Gennette. “We are building a diverse leadership team that includes a blend of new talent with outside perspectives along with our tenured and best developed leaders who will accelerate the progress of our Polaris growth strategy. I am confident that these changes in reporting structure will enable us to be nimbler and more efficient as we move forward in our recovery and drive top and bottom-line growth.

“I extend my gratitude to John, who has dedicated more than 35 years of his career to Macy’s and has been an important partner to me and the management team, as well as to Naveen and Doug for their many contributions to Macy’s. We also thank Marla for her many accomplishments at Bluemercury. Each has been a valued leader at our company, and we wish them all the best in the future.”

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