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A collection of news, articles and other featured content from RIS Magazine Issues.

7 Retail Technology Trends to Watch in 2021

For those that survive and thrive post 2020, technology will be at the heart of all parts of the business. To stay ahead, retailers need to know the hot trends for 2021. You don’t want to miss industry insider Justin Honaman’s 8th annual look at the top retail tech trends to watch in the New Year.

RIS’ third annual startups feature examines retailers that caught the eye of our editors for being exceptionally innovative and solving problems for consumers at a time when they need solutions the most.

Verizon already had a tech-savvy approach to retail before the health crisis unfolded, but now, more than 87% of the retailer's transactions include an element of its Touchless Retail experience. RIS talks with Krista Bourne, SVP Sales and Operations, Verizon Consumer Group, about the launch and tech involved.

RIS looks back at 2020, what we accomplished amid once-in-a-lifetime kind of year, and the reports and research that most served our readers during unprecedented retail disruption.

Grocery is evolving rapidly right now and customer needs are changing through COVID-19 and beyond. RIS talks with Ron Bonacci, VP of marketing and advertising, Weis Markets, to learn how up-to-the-second recommendations based on behavior and location are meeting new needs.

Despite global retail operations, including UGG stores and e-commerce, Deckers Brands set out to “get it right for customers, every contact, every time.” RIS talks with Deckers’ customer care director Bryan Riter in this Q&A to learn how a tech overhaul helped the retailer improve customer satisfaction 5%, putting it at 91%, utilize more efficient channels like Chat and SMS to empower agents, and truly provide a first call resolution.

RIS' annual look at the industry's best solution providers based on customer satisfaction rankings from hundreds of retailers. Where did your trusted vendors rank?

Learn what retailers need to know about executing curbside and touchless services that will be successful now, through the pandemic, and when it’s behind us.

For DTC retailers, it’s not enough to have the right product at the right time — not unless you want to become a one-hit-wonder cautionary tale. Learn how Rothy's is investing more heavily in data and analytics to measure customer engagement and amplification.

To stand out in a vast sea of options, retailers are using clienteling technology to connect with consumers and deliver the personalized assistance that converts shoppers into repeat buyers — even if that encounter is now conducted at a distance.

What is the retail future state? And how can retailers best invest to ensure they are among the winners once the health crisis is safely in the rearview?

Changes in customer shopping behavior throughout 2020 have accelerated the shift to e-commerce, and Walmart was “well positioned to catch and ride these waves," resulting in U.S. e-commerce sales swelling 79%. RIS takes a look at three things helping Walmart keep up with shifting shopper trends and demand.

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