Men's Wearhouse Launches Omnichannel Inventory Solution
In a move designed to end out-of-stock disappointment among its customers Men's Wearhouse launched enterprise-wide inventory visibility both online and in-store. The solution offers associates and customers access to stock both in distribution centers and in the retailer's 900-plus brick-and-mortar locations.
Online customers can shop nearby stores' inventory as well as the company's distribution center. If they select an item from a nearby store location, they can reserve it online and pick it up at that store. Once an online customer selects merchandise from a local store, they will be notified within an hour when the item has been located and put on hold at the selected store for pick-up.
To facilitate this endless aisle experience, Men's Wearhouse has developed an employee-facing mobile app called "Find-It" and has introduced iPads in over 650 retail locations for employee use. The Find-It app utilizes the company's eCommerce website www.menswearhouse.com, and allows an employee to check inventory levels across the entire network and add an item to the customer's order regardless of its location.
"By giving our customers visibility to each store's inventory, we can better serve their needs," said Adam Harris, Director of Innovation at Men's Wearhouse. "The Find-It app and reserve online, pick up in-store rollout allows us to provide a truly omnichannel experience for ultimate convenience. And this is just the tip of the iceberg — by putting iPads in the hands of our employees in over 650 stores, we can rollout a multitude of other apps to increase efficiencies, improve productivity and continue to provide world class customer service to our customers."
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Online customers can shop nearby stores' inventory as well as the company's distribution center. If they select an item from a nearby store location, they can reserve it online and pick it up at that store. Once an online customer selects merchandise from a local store, they will be notified within an hour when the item has been located and put on hold at the selected store for pick-up.
To facilitate this endless aisle experience, Men's Wearhouse has developed an employee-facing mobile app called "Find-It" and has introduced iPads in over 650 retail locations for employee use. The Find-It app utilizes the company's eCommerce website www.menswearhouse.com, and allows an employee to check inventory levels across the entire network and add an item to the customer's order regardless of its location.
"By giving our customers visibility to each store's inventory, we can better serve their needs," said Adam Harris, Director of Innovation at Men's Wearhouse. "The Find-It app and reserve online, pick up in-store rollout allows us to provide a truly omnichannel experience for ultimate convenience. And this is just the tip of the iceberg — by putting iPads in the hands of our employees in over 650 stores, we can rollout a multitude of other apps to increase efficiencies, improve productivity and continue to provide world class customer service to our customers."
For related content:
Men's Wearhouse Acquires Jos. A. Bank for $1.8B
Men's Wearhouse Furthers Omnichannel Commitment with In-Store Mobility
Zimmer Ousted: The Men's Wearhouse Boardroom Battle