Retaining your best customers is crucial in a tough economy, and loyalty programs are a powerful tool to do so. They also provide a strong platform for permission-based marketing to customers' own digital devices.
Department stores have come full circle as prime shopping destinations. Through digital initiatives, investments in technology and store remodels, departments stores that play their cards right will remain for the long haul.
Home Depot continues to work on efficiency and simplification for its customers and employees' experiences. Find out what Paul Deveno, regional VP of New England, had to say about the technology the home improvement retailer is employing to improve the store experience—for everyone.