Metro Supply Chain Group Inc. has acquired National Fulfillment Services Inc. Headquartered in Aston, Pa., NFS is a privately-owned company with a more than 50-year tenure in direct-to-consumer fulfillment.
Metro's Group president Martin Graham sees this as an important step in the build-out of the company's e-commerce (B2C) services which operate under the E24 brand. "NFS has recently expanded its operations onto the west coast of the U.S. and now, as part of the Metro family, we expect to see their service offering expanded to two Canadian centers within the year," Graham says.
"NFS was there at the genesis of systems-based fulfillment and grew up in step with that industry," says NFS president, Tom Krueger. "We started developing fulfillment software in 1965 and have built an array of solutions that encompass order management (including payment), customer call centres and comprehensive warehousing and distribution. Simply put, we provide full service, turnkey e-commerce fulfillment that can respond and adapt to each customer's unique requirements."
Metro's Chiko Nanji, group chairman, describes this latest acquisition as a natural step in the evolution of the Montreal-based logistics company: "Our business has always been about staying at the edge of innovation and providing a seamless and exceptional customer experience. NFS strategically aligns with that mandate."