METRO's A&P Canada Implements Help Desk Services

METRO's A&P Canada chain deploys Fujitsu's help desk services. The companies also have extended an existing service agreement under which A&P Canada receives maintenance for its in-store technology. The retailer will use the help desk technology to resolve a wide variety of in store-technology issues, such as basic troubleshooting to more complex technical issues. Fujitsu will act as the liaison between store management and third-party vendors on issues that require support from the original equipment manufacturer (OEM).
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