By considering and implementing the following recommendations, business leaders can build a mobile app that boosts conversion rates and enhances customer loyalty.
For a large retailer, the consequences of being short staffed may be minimal, limited to shifting employees from the backroom to front of the store for a few hours. For small businesses, the impact can be devastating. Learn how to solve these challenges.
The updated Dash Cart will be available at the Whole Foods Market store in Westford, Massachusetts, in the coming months, with plans to expand to more Whole Foods Market stores and many Amazon Fresh stores in the U.S. Learn more.
The company recently launched a new rewards program across its flagship brand as well as buybuy BABY and Harmon. Additionally, the company is making several leadership changes. Learn more.
One of the new offering leans on haptic feedback, which stops items from being placed outside the boundaries of a room to ensure the 3D model accurately reflects how furniture will fit in a space. Learn more.
Amazon Fashion just launched new retail technology to help shoppers make footwear purchases, and possibly avoid returns. RIS tries it out and gives you the details.
Learn how Ulta Beauty is standing out in a sea of loyalty programs, and how its mobile experiences and technology are supporting consumer experiences and in-store associates.
Retailers are looking closely at how to capture consumers with personalized and relevant marketing to drive them into their stores and capitalize on wallet share. Get the details.
To validate the perception of agility’s role in responding to customer expectations, this company surveyed over 600 consumers, collecting more than 12,000 responses across regions and demographics to see how shopping changed in 2021 and what it means for retailers.
While smart home devices make everyday tasks more convenient, consumers still get easily frustrated if these devices are not set up properly. Learn why appliance retailers need better resources to offer support services for their end-user customers.
Retail giant Walmart recently submitted a lawsuit against BJ’s Wholesale Club Holdings Inc., in the Middle District of Florida, on behalf of its patent-holding subsidiaries, Sam’s West, Inc., and Walmart Apollo, LLC.
As Best Buy seeks to build upon its strengths, here are three areas where the retailer noted strong omnichannel performance and revealed startling statistics on its customer experience.
Following its acquisition of Zeekit — a virtual fitting room platform — Walmart is now implementing its Choose My Model experience across its Walmart app and Walmart.com.
While there has been a structural shift in the way consumers have shopped since COVID-19, with a good amount of foot traffic paired with delivery options, loyalty programs are playing a role in order to maintain the momentum of these new customer behaviors.
Ace Hardware recently revamped its Ace Handyman Services, previously known as Handyman Matters, to provide consumers with a hub where they can research and hire a handyman, schedule a visit, receive live updates, and review their services.
Kelly Mahoney, vice president of customer marketing at Ulta, recently shared the company’s strategy for building digital experiences that drive exploration and discovery, and fostering resilient, long-term relationships.
The initial U.S. pilot for same-day delivery launched in March 2021, and Michaels reports a significant increase in the number of customers shopping via Instacart, now expanding into Canada.