New Target Exec to Improve Customer Experience

Target Corporation appointed Anu Gupta to the role of senior vice president, operational excellence. In this capacity, which is new to Target, Gupta will lead a dedicated team in simplifying and optimizing processes across the business to help the retailer become more agile in anticipating and meeting customer needs. She will report to John Mulligan beginning Oct. 12. Mulligan was recently elevated to the position of Target's first COO.

Gupta brings more than 20 years of expertise in driving operational excellence, leveraging global operating models including outsourcing, procurement, lean six sigma process redesign and corporate development across diverse industries, including retail. She previously served as vice president for process and profit improvement at Michaels Stores, Inc., where she led the improvement of a variety of core business processes including inventory productivity, product delivery lead times and store operations. Prior to Michaels, Gupta held an operational leadership role at Safeway, Inc. and was responsible for creating strategic retail services initiatives. She joins Target from private equity investment firm Hellman & Friedman, where she was senior operating executive with oversight for improving business processes and productivity across its portfolio companies.

Gupta's appointment comes as Targets leadership renews its focus on improving operational fundamentals, particularly technology systems and platforms, supply chain and out-of-stocks and the guest experience. The retailer is investing a previously announced $1 billion in supply chain and technology infrastructure this year, and is putting the right teams and leaders in place to spearhead the effort.

"Anu has a proven track record of increasing effectiveness across every aspect of organizations in a variety of complex businesses, including retail. She brings the right expertise to help simplify our operating processes to be more nimble and sustainable, an important early step as we focus on shoring up our core operations and giving guests an on-demand experience," said Mulligan.
This ad will auto-close in 10 seconds