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02/04/2022

New World of Retail Webinar Series

Retail is changing at an unprecedented rate and retailers must adjust on the fly to ensure they continue to meet demand. This webinar series explores the current state of retail and where the industry is headed in both the short- and long-term.

How Digital Natives Continue To Lead the Way in Innovation

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Digitally native brands continue to tap into new consumer white spaces, push the boundary on customer experience, and set new standards for sustainability and DE&I. By leading the way in innovation these brands are transforming the industry as a whole. The Lead's annual Foremost 50 list highlights high-growth and high-impact digital natives that are at the forefront of change. Come join SAP retail experts for a conversation with The Lead Team as they share findings from research for this year's Foremost 50 list. Discover what recent exit and fundraising trends tell us about the future of these brands.

Speakers:

  • Kara Reed, Solution Manager, Retail Industry Business Unit, SAP
  • Robin Barrett Wilson, Industry Executive Advisor - Fashion, SAP
  • Sonal Ghandi, VP of Product for The Lead

Solving the Returns Conundrum

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Part 1 of this webinar series explored how deep a flawed returns process can penetrate an organization. From a poor customer experience to margin loss to a negative impact on the environment — rising returns volume is the 10,000-pound gorilla that must be dealt with. In the second and final installment we will explore how to move from finding the problem to fixing it. With RIS’ recently released returns management research as the backdrop attendees will:

·  Hear how to deal with the trade-off of consumer convenience and operational efficiencies 

·  Discover how technology can enhance the returns process

·  Learn how leading retailers are turning their returns process into a competitive advantage

Speakers:

  • Oliver Stocks, VP, Business Development Consumer Industries, North America, SAP
  • Kara Reed, Solution Manager, Retail Industry Business Unit, SAP
  • Tim Denman, Editor in Chief, RIS & CGT

The Evolving State of Retail Returns

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While returns have been an age-old problem in retail, volumes have skyrocketed over the past two years. In that time leading retailers have been working diligently to identify the fundamental source of the problem and have adjusted their operational approaches to meet the challenge head on. With recently released RIS research as the backdrop, part 1 of this 2-part exclusive webinar series will explore the depth of the returns problem and some of the major disruptions poorly executed returns management can have on an organization. In this session you will:

  • Gain insights from RIS latest returns management research
  • Hear lessons learned from collaborating with retailers on their returns process
  • Learn the top three issues retailers are facing – and how to start overcoming them

Speakers:

  • Robin Barrett Wilson, Industry Executive Advisor - Fashion, SAP
  • Pano Papadopoulos, Chief Solution Expert, Order Management, SAP
  • Tim Denman, Editor in Chief, RIS & CGT

Finding Talent to Represent Your Brand: How to Successfully Attract and Recruit Gen Z and Millennials

Date: TBD

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High unemployment rates and shortages of qualified employees are hot topics in the retail industry. In fact, research predicts that retailers will continue to struggle to find staff well into 2022. But while having the ability to attract and train talent is one challenge, attracting and training the next generation of workers – Gen Z and Millennials – is another. How can your brand demonstrate its commitment to the values and transparency these candidates require? Join us to explore best practices for connecting, attracting, and recruiting next-gen talent.

Speakers:

  • Karen Milone, Solution Manager, Employee Engagement, Retail at SAP 
  • Robin Barrett Wilson, Industry Advisor, Retail at SAP

Holiday Hangover 2021: Are You Ready for the Next-Gen Consumer?

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With Cyber Monday in the rear-view mirror, will you be able to handle the great post-holiday gift exchange? As customers increasingly make purchases outside of brick-and-mortar stores, the growing complexity of meeting their demands is poised to wreak havoc on supply chains. Join us to hear Matt Laukaitis, Global Manager of Consumer Industries at SAP, share how best-run retailers are managing inventory and fulfillment to meet customers’ expectations and keep their loyalty.

Speakers:

  • Matt Laukaitis - Global Manager of Consumer Industries, SAP
  • Kara Reed | Solution Management, NA GTM Lead - Retail IBU, SAP

Resilient Planning for the New Retail Environment  

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Getting your inventory to the right locations – profitably – has become harder than ever. How can you bring more customer-centricity and science to the art of planning? And how can you determine which tools and technology will truly increase organizational efficiency and resiliency? Join this Webinar to learn how you can quickly sense planning deviations and diagnose situations in order to ensure you’re optimizing inventory, satisfying customers, maximizing revenue, and minimizing waste.

Speakers:

  • Jose Paredes Hernandez -  Global SAP Retail Leader, IBM 
  • Kristin Howell - Global VP of Retail, SAP
  • Jason Boyer - Chief Solution Owner, Predictive Planning, Industry Cloud, SAP 

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