News Briefs

05/09/2022

Jesse Yeung Named EnsembleIQ VP of Marketing

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Jesse Yeung headshot

RIS parent companyEnsembleIQ has named Jesse Yeung vice president of marketing. In the newly created position, Yeung will be responsible for EnsembleIQ’s marketing strategy including brand marketing, marketing communications and marketing operations that fuel audience engagement, revenue and business growth.

Yeung has had a long career at Informa Connect. Most recently, he was the marketing director where he was responsible for leading an integrated marketing strategy for digital and event brands in the restaurant, foodservice, catering, grocery, meetings, and special events industries. 

[Read more: RIS Parent EnsembleIQ Investing in Membership and Subscriptions With New Hire: Craig Lowe]

A strategic and data-driven marketer, Yeung has extensive audience development, demand generation, content marketing, and event marketing expertise supporting business-to-business content and event brands. Earlier in his career, Yeung was with Penton.

“We are fortunate to have Jesse to lead our marketing efforts. He brings a wealth of experience in the business-to-business foodservice, grocery, and meetings/events industries to this important position. Jesse’s role is vital to increasing awareness of EnsembleIQ and our properties in retail, healthcare, and hospitality,” said Joe Territo, executive vice president, content and communications, EnsembleIQ.

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05/09/2022

7-Eleven Launches Brands With Heart Showcase to Vet New Product Opportunities

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7-Eleven store interior

For the fourth year, convenience store retailer 7-Eleven is launching its Brands With Heart event, opening up applications for companies who want to feature their products on 7-Eleven, Speedway, and Stripe shelves across the U.S. and receive mentorship opportunities. 

The program features a panel of leaders at the company that will identify potential food and beverage trends among applicants during an in-store test. They will then help develop the winning brands to ultimately feature them on the shelves of participating U.S. stores. 

[Related: 7-Eleven Launches Delivery Subscription]

The company stated it is looking to diversify its product offerings beyond the traditional c-store assortment. Applications will remain open through the end of May.

"The Brands With Heart showcase attracts hundreds of applicants from up-and-coming brands each year and gives us the unique opportunity to scope out new products that might make the perfect addition to our stores' shelves — such as Lemon Perfect, which was discovered during our 2019 Brands with Heart event," said Jack Stout, executive vice president and chief merchandising officer at 7-Eleven.

05/05/2022

Publicis Group Acquires e-Commerce Platform Profitero

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puzzle pieces depicting merger and acquisition concept

Publicis Groupe will be acquiring Profitero, an SaaS global ecommerce intelligence platform that provides services to more than 4,000 brands and 70 million products on more than 700 retail websites. 

The purchase will allow users to leverage predictive intelligence to deliver improved product experiences, optimize content, increase organic search results, compare competitor pricing, monitor product availability, and track consumer ratings. 

According to the company, Profitero will enable brands to track their performance compared with competitors across dozens of metrics, including paid and organic search placement, product content, pricing, stock availability, and reviews. Additionally, users can manage ad placement while leveraging Publicis Groupe’s consulting, design, engineering, and marketing services. 

Profitero will remain a product-focused company within Publicis, led by CEO Bryan Wiener and president Sarah Hofstetter. Wiener will report to Publicis Groupe chairman and CEO Arthur Sadoun.

Sadoun stated that adding Profitero to its portfolio allows the company’s clients to capture an “unfair share of the exponential growth in online sales” by optimizing their online product catalog with Profitero, maximizing their online spend with CitrusAd, and leveraging the scale of Publicis Media. 

Wiener stated the partnership marks the best of both worlds “as we retain our entrepreneurial spirit as a product-led organization while benefiting from the Publicis Groupe's diverse capabilities and scale.”

This article first appeared on the site of sister publication CGT. 

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05/05/2022

Levi's Pilots Two Online Features to Prevent Returns

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levi's

Levi Strauss & Co. is piloting two new capabilities on the Levi’s website to prevent online returns stemming from size and fit issues, while promoting an inclusive experience.

The new See It In My Size featurehelps shoppers to better relate to who is modeling products through authentic and inclusive representation, while the new What’s My Size? pilot is a sizing tool recommendation algorithm.

“One of our key innovation priorities is to enhance the online shopping journey and create truly personalized, seamless experiences for our consumers,” said Lara Lasisz, direct-to-consumer innovation lead at LS&Co. “With online shopping, one of the biggest obstacles the industry faces is how to transfer the fitting room experience to a digital environment. We’re dedicated to finding the right technology that will help our fans find the perfect fit from the start.”

See It In My Size

Often, retailers’ product pages feature one model for each product, lacking a diverse preview of sizes and body types. With Levi’s new featureonce consumers click the See It In My Size button on the website, they can select their size and an image of the garment will appear on a person more similar to their size, height, body shape and/or skin tone. This experience aims to cultivate an inclusive experience and give consumers a more accurate preview of the item.

To gather all the necessary images, the Levi’s team organized several initiatives with both employees and micro-influencers. Earlier this year, the retailer launched a companywide contest asking employees across the globe to submit photos in specific Levi’s products that would be featured on the website. The team also conducted photo shoots with micro-influencers across Northern California, the U.K. and Brussels, as well as a pop-up in North Carolina, to get a robust photo library across a diverse range of sizes.

The See It In My Size pilot is available on the desktop now in the U.S. and will be available across Europe — including France, the UK, Germany, Netherlands and Spain — in the coming month.

What’s My Size?

The pilot of What’s My Size? recommendation algorithm allows consumers to click a button and add their height, weight, and gender. From there, the algorithm will recommend the best size to select. After the consumers does this once, the recommendation will follow the consumer throughout their shopping journey and suggest the best size for each product being viewed.

What’s My Size is available on the desktop in six countries in Europe (France, Germany, the UK, Netherlands, Spain and Italy) and will be available on the U.S. mobile app in June 2022.

05/04/2022

Francesca’s Streamlines Workforce Management, Levels Up Frontline Employees

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Francesca's storefront

Boutique retailer francesca’s has locked in tech that will revamp its workforce management, allowing the company to streamline its operations, improve the employee experience, and provide frontline workers with the tools they need to perform their jobs in a more efficient manner. 

The company has partnered with YOOBIC ONE to power its workforce update across its full network of 470 boutiques. This will give 3,000 frontline employees access to two-way communication, learning, and tools to optimize their productivity. The tech will also help automate simple or repetitive tasks, implementing real-time learning to garner solutions for more complex processes. 

[Listen: Empowering Your Employees with Microsoft’s Jim Eckart]

Additionally, local, district, and regional managers will be able to tap into AI-powered data with full visibility into company performance across all stores. Managers will be able to generate and share information such as safety procedures and in-store promotions, leaning on AI-intelligence to get a deeper understanding of operational performance and big-picture trends. 

Chris Kaighn, francesca’s SVP of boutiques, real estate, and strategic partnerships emphasized the complexity of running a brick-and-mortar store.  “Investing in frontline teams is the key to delivering amazing experiences — and that starts with giving employees the resources they need to work smarter, share their ideas, and win over the hearts of our valued guests,” he stated.

According to sister publication Chain Store Age, other specialty retailers have implemented the solution, including U.S. footwear brand Johnston & Murphy (a division of Genesco) across its 168 company-owned retail locations. The retailer is using this tech to modernize its operations, improve the employee experience, and deliver improved consumer experiences.

[Read more: UNTUCKit’s Scale-Up Sees Workforce and Training Optimization]

Fabrice Haiat, YOOBIC co-founder and CEO, stated the company’s solution is enabling associates to bring their best selves to work every day, which creates value for the organization and helps to deliver “stellar” experiences for consumers. 

05/02/2022

Kohl’s Enhances Rewards Program

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kohl's

Kohl’s has completed a nationwide rollout of its new Kohl’s Rewards program enhancement that will offer more value on their purchases.

All Kohl’s Rewards members that use their Kohl’s Card for payment will now get an elevated earn rate of 7.5% Kohl’s Rewards on every purchase. Kohl’s Rewards members also receive personalized deals and perks throughout the year, and a special birthday gift.

Previously, all Kohl’s Rewards members would earn 5% Kohl’s Rewards, regardless of payment method, making this enhancement a new benefit for the millions of Kohl’s Card cardholders who are also Kohl’s Rewards members.Any Rewards member that chooses an alternate payment method will continue to receive 5% Kohl’s Rewards.Kohl’s Rewards balances are converted and issued in $5 increments of Kohl’s Cash coupons on the first day of the following month, valid for 30 days. All Rewards customers will continue to earn $10 Kohl’s Cash for every $50 spent on qualifying purchases during Kohl’s Cash promotional events to use during designated redeem periods.

“Customers love our simplified Kohl’s Rewards program that leverages personalized offers and Kohl’s Cash,” said Greg Revelle, Kohl’s chief marketing officer. “We partnered closely with store associates and customers to understand how we could make our benefits even more robust. Now, we’re taking our industry-leading Kohl’s Card to the next level by offering customers 50% more in Rewards every time they use their Kohl’s Card, providing them stronger everyday value when they shop at Kohl's.”

Over the past year, Kohl’s has been piloting the enhanced cardholder Rewards offering in more than 100 stores across eight markets and has been met with an overwhelmingly positive response from Kohl’s Card cardholders earning more and getting the best value from their card on every purchase. In the pilot markets, Kohl’s saw an increase in Kohl’s Rewards enrollments, more Kohl’s Card acquisitions and usage, and an overall sales lift. The success of the pilot program led to the company’s decision to roll out the benefit to all markets nationwide.