November 2020

Press enter to search
Close search
Open Menu

November 2020

Digital Clienteling Makes Omnichannel Shopping Personal

To stand out in a vast sea of options, retailers are using clienteling technology to connect with consumers and deliver the personalized assistance that converts shoppers into repeat buyers — even if that encounter is now conducted at a distance.

Retailing Post-Coronavirus: What the New Retail Can and Should Look Like

What is the retail future state? And how can retailers best invest to ensure they are among the winners once the health crisis is safely in the rearview?

Learn about the hottest tech trend helping aid today’s retailers in managing demand, promotions, fulfillment, assortment and more.

Changes in customer shopping behavior throughout 2020 have accelerated the shift to e-commerce, and Walmart was “well positioned to catch and ride these waves," resulting in U.S. e-commerce sales swelling 79%. RIS takes a look at three things helping Walmart keep up with shifting shopper trends and demand.

Stories about store closures and bankruptcies mask the fact that retail is an active investment hot spot where cash flows, IPOs flourish, and opportunities boom. Here’s the rundown.

The retailer, which has been undertaking a multi-layer digital transformation, shared more details on its upgraded digital experiences and store prototype pilots.

Consumer shopping trends are pressing convenience stores to pivot, but many operators have experienced roadblocks in adding modern services. Uncover how tech solutions can provide the flexibility needed to overcome legacy store IT infrastructure without ripping out current systems.

The change from DTC to B2B for office furniture retailer Vari was a tremendous shift that required pivoting the company’s strategy, people and technology. Learn how it readied itself to manage the pandemic-prompted work-from-home surge.

During this hyper-competitive retail landscape, Ulta Beauty is getting creative in its efforts to build loyal customers, including leveraging digital experiences and experimenting with mobile point-of-sale to develop personalized interactions.

Whether selling or shopping in 2020, the only thing that can be expected is the unexpected. To help retailers craft their last minute strategies, RIS dove into the data and talked with experts to provide ammo for peak selling season twists and turns.

Walmart has turned two stores into labs centers to explore new solutions to operate stores as both physical shopping destinations and online fulfillment centers. From an augmented reality app, to contact-free checkout, learn what it’s testing.

RIS talked with industry leaders to put deeper context around its recent supply chain benchmark study, including how the tech investments that rose to the top found their way there.