Office Depot has deployed 10,000 in-store mobile devices across the chain to improve DC and store performance.
The office supplies retailer selected Zebra Technologies Corporation’s mobile computing solutions to help transform the customer experience and improve operational efficiency. Office Depot is streamlining warehouse and delivery operations with TC51 and TC56 touch computers running the Workforce Connect Push to Talk (PTT) voice solution and RS507X ring imagers.
Office Depot replaced its consumer-grade devices and migrated its store, distribution center and delivery software applications to the Android operating system and deployed 10,000 enterprise-grade Zebra TC51 touch computers – enhancing the performance of store and distribution center associates. The TC51 mobile devices and RS507X ring imagers have also improved distribution center productivity and order pick and fulfillment rate. In addition, Office Depot opted for Zebra’s extended technical support and access to software updates, technical support and security updates.
“Our business customers are looking for a personalized and interactive experience in our stores,” said Kevin Moffitt, chief retail officer, Office Depot. “Zebra’s mobile computing solutions have allowed us to simplify day-to-day operations to enable our associates to focus on what matters most ― spending time assisting our customers with selecting the right solutions for their business.”
With Zebra’s Android-based mobile computers, associates have access to more than 40 in-store applications that empower them to more efficiently run store operations and offer proactive omnichannel personal selling and customer service. In addition, Office Depot has cut processing and shelving inventory time, allowing associates to spend more time engaging with customers. Associates can now pick inventory more accurately and fulfill their buy-online, pick-up in store (BOPIS) and ship from store promises, ensuring customers get the product they want, when they want it.
“With the rise of e-commerce and omnichannel fulfillment, Office Depot’s investment in Android-based mobile computing and voice solutions has helped it adapt to the evolving in-store, distribution center and delivery-related needs of the on-demand economy,” said Chris Kelly, VP and GM of North America sales, Zebra Technologies. “Zebra’s retail and supply chain solutions are providing a performance edge to Office Depot’s store and distribution center associates and delivery drivers that are transforming the customer experience while improving associate productivity and reducing operational costs.”
Office Depot has also dramatically improved its supply chain efficiencies in distribution centers using the Zebra technology for order picking. By standardizing on the TC51 touch computer, Office Depot has eliminated the need for separate picking devices and two-way radios.
“Through our investment in Zebra technology devices, we have seen improved productivity, accuracy and delivery performance across our private fleet and fulfillment operations, which have contributed to an enhanced customer experience,” said John Gannfors, chief merchandising and supply chain officer, Office Depot.