Office Depot Rolls Out Virtual Line

Jamie Grill-Goodman
Editor in Chief
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Office Depot will try to improve customer experiences by alleviating wait time for its print and copy services via a virtual line queuing system.

Powered by QLess, a global leader in wait management and mobile check-in, Office Depot and OfficeMax print and copy customers can use the Office Depot app to see approximate wait times at nearby stores, join a store’s queue to remotely “save” a spot in line, receive status updates and reminders regarding their expected wait time and request additional time or exit the line.

The check-in tech is available in more than 600 Office Depot and OfficeMax retail locations in Atlanta, Baltimore, Chicago, Denver, Houston, Los Angeles, Miami and other markets.

 “It’s never been easier and more efficient for our customers to use print and copy services,” said Kevin Moffitt, executive vice president and chief retail officer for Office Depot, Inc. “Whether you’re preparing signage for your store grand opening or need to print new business cards, we know time is valuable. That’s why our new queuing technology lets customers wait where they want and helps our trusted print and copy advisors provide an excellent customer experience.”

Customers looking to save time on print and copy projects can join the line through the Office Depot app, “text to join” or by asking an Office Depot associate for help. Additionally, those looking to schedule a tech services appointment can now reserve a 30-minute appointment with a qualified associate.