Omnichannel

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Omnichannel

A collection of news, articles and other featured content about Omnichannel.

Party City’s Pandemic Plan Leans Hard on Digital Investments

Although the health crisis effectively put the kibosh on most celebrations, consumers stuck at home still did their best to whoop it up.

Redefining Retail Through the Customer Gateway

Your customer is the point of sale wherever they go, so it’s very important for retailers to utilize customer insights to understand the customer journey through a blended channel of technology, physical outlets and customer experience.

The patterns of human traffic have changed in unique ways cross-regionally, and there are some successful strategies retailers can take to make an impact now and pay dividends down the road.

Bed Bath & Beyond will close about 21% of its store fleet over the next two years as it invests in its digital transformation.

It’s a great time to think about starting a company — that’s not something you expect to hear right now.

Walmart aced the omnichannel test during its first quarter, leveraging its store fleet to reach consumers in its stores and online.

Like Walmart, Target’s omnichannel capabilities were put to the test during Q1, and it passed with flying colors thanks to an ability to leverage its store fleet.

While the numbers weren’t unanticipated, they still served as a stark confirmation of the disruption wrought by the spread of COVID-19.

The annual ranking of food retailers looks a little different this year.

A POS is the hub of every business action, but what many retailers still don’t realize is its powerful role in unlocking customer loyalty and higher revenue. 

Bed Bath & Beyond is quickly pivoting to face changing shopping habits and store closures due to the coronavirus pandemic, prioritizing around $250 million to support omnichannel operations in 2020 and beyond. Find out how it’s converting 25% of stores to fulfillment centers, rolling out curbside pickup and more in the face of change.

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