Online ordering is not for everyone, and so physical retail isn’t going anywhere. This creates a challenge for grocers as they strive to meet customers where they are, making it essential to approach retail from all angles at once.
Learn how the retailer's implementation resulted in not only bringing its customer service response times to previously unheard-of levels, but also prompted a meaningful cultural shift among its team members.
And even though consumers across the nation are getting the COVID-19 vaccination and venturing out into stores more, these new shopping habits and retail technologies are here to stay. As such, now is the time to invest in the newest — and safest — technologies that will enable retailers to thrive.
Cheryl Perkins, CEO, Innovationedge LLC; Ralph Niebles, VP of IT, Art of Shaving; Ricky Joshi, Chief Strategy Officer, Saatva Mattress; and Ash Mehra, CIO, Pharmapacks discuss new business opportunities.
As retailers continue to navigate the challenges brought on by the COVID-19 pandemic, tightly integrated digital and non-digital strategies will enable them to win within a highly competitive market and future-proof their businesses.
Global retail sales have continued to shift more and more online, and the pandemic’s repercussions are making “the future of retail” a present-day reality. Retailers need to meet these consumer expectations and build the operational ability to sell to their customers wherever they choose to shop.