As retailers continue to navigate the challenges brought on by the COVID-19 pandemic, tightly integrated digital and non-digital strategies will enable them to win within a highly competitive market and future-proof their businesses.
Global retail sales have continued to shift more and more online, and the pandemic’s repercussions are making “the future of retail” a present-day reality. Retailers need to meet these consumer expectations and build the operational ability to sell to their customers wherever they choose to shop.
With the dramatic increase of online sales and click-and-collect in the last year, the shopper journey is no longer linear. Learn more about this new path to purchase and how to capture and retain today’s tech-savvy consumers.
The apparel retailer and brand, which operates 46 retail locations in the U.S. selling its “absurdly soft” clothing, has added such important capabilities as mobile checkout, endless aisle and ship-from-store.
As retailers expand omnichannel options to meet shopper demand for anywhere, anyhow fulfillment, new challenges are popping up. So how can retailers avoid too many inventory transfers, out of stock notifications, and a lack of real-time visibility?
Perfecting both omnichannel retail and personalization is no small task, yet some retailers thrived in a new era of commerce brought on by the pandemic. See which are able to personalize successfully despite the challenges retail has faced.
CVS Health is investing more in its digital capabilities as it tries to make the “seamless connection” across the consumer experience and capture new customers for the long term via vaccine appointments. Learn more.
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digitally transform at a faster pace than ever before.
A futuristic solution infused with AI and ML to produce an intelligent, multi-store, and multi-dimensional view of consumers can help retailers dramatically improve their inventory management. But is it better to build or buy?
With most shoppers already primed for an omnichannel shopping journey, it’s time for retailers to leverage technologies that offer a seamless experience across channels and help consumers feel safe when shopping in-stores.
Shopping must stimulate the reward system in the brain from the initial contact with the salesperson and in-store environment to the goods themselves to spending money. Treating oneself to something must be more fun than waiting for a future delivery.
A new survey reveals how holiday shopping behaviors will be different this year, as consumers blend a variety of digital and omnichannel shopping options to get the safe and engaging shopping experiences they desire.