PetSmart Dramatically Improves Efficiency and Visibility with New Sourcing Management Solution

PetSmart's new sourcing solution is helping the retailer improve efficiency and visibility, and speed up the product development and supply chain process allowing the brand to execute on its direct sourcing strategy. CBX Software's CBX Cloud product lifecycle management (PLM), sourcing management, quality management, and critical path management technology solutions are expected to help PetSmart realize supply chain efficiencies by simplifying processes, eliminating redundant activities and synchronizing information across the sourcing chain.

PetSmart is the leading specialty pet retailer in North America. The company employs more than 53,000 associates and operates 1,477 stores in the United States, Canada and Puerto Rico, providing a broad range of competitively priced pet food and pet products, as well as services including pet training, pet grooming, pet boarding and pet adoption services.

To enhance its ability to innovate and deliver pet products, PetSmart launched a direct sourcing initiative for hard good products with a new global sourcing team with offices in Shanghai and Hong Kong. With these changes, the company recognized it needed a solution that could help it dramatically improve operational efficiency and enterprise-wide visibility, as well as speed up the product development and supply chain process.

“We are excited to roll out CBX Cloud to better connect all of our internal product development, sourcing and quality teams, as well as our expanding network of suppliers and manufacturers,” said Jim Persinger, vice president of global sourcing, PetSmart. “We’re confident CBX Cloud is the right tool to help us improve our operational efficiencies and expand our direct global sourcing capabilities.”

CBX Cloud will be used by PetSmart’s domestic and international teams, as well as suppliers located across the globe. The efficiencies the solution provides enables the pet specialty retailer to expand its global sourcing capability and optimize supply chain workflows to deliver even better service for its customers.

“PetSmart has exciting growth plans for its global sourcing operations, and implementing the right technology is a key component needed to assist in meeting the company’s strategic goals,” said Michael Hung, CEO at CBX Software. “We are proud to help PetSmart in its new strategic direct sourcing strategy, and we look forward to supporting the PetSmart team in attaining new heights.”