PetSmart Streamlines Product Development and Suppliers with Real-Time Collaboration

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PetSmart Streamlines Product Development and Suppliers with Real-Time Collaboration

By Jamie Grill-Goodman - 02/04/2017
PetSmart, Inc. has gone live with CBX Software's CBX Cloud solution for real-time collaboration among its domestic and international product development team, as well as its suppliers located across the globe.

To expedite the implementation process, wherever possible, the team adopted CBX Cloud "out-of-the-box" functionality avoiding customization. By relying on the built-in configurability and tailoring tools delivered within the application and focusing on industry best practices, the project moved quickly from kickoff to go-live implementation in seven months. Multiple teams at PetSmart including Product Development, Product Integrity, Global Sourcing and Quality, as well as vendors and factories have access to and are using the CBX platform.

As a key strategic initiative for the company, PetSmart is rapidly expanding its direct sourcing operations with global sourcing teams and offices now in Hong Kong and Shanghai. The deployment of CBX Cloud is a key milestone within this PetSmart initiative.

"Technology is driving fundamental changes in our industry, and we believe that the deployment of CBX Cloud will enable us to innovate, move more quickly and deliver enhanced hardgoods products to our pet parent customers," said Jim Persinger, Vice President of Global Sourcing for PetSmart. "We are impressed by the ease of implementation, and the benefits presented by the CBX Cloud solution, giving us added confidence to move full steam ahead with our strategic initiatives in the direct sourcing operations."