Point of View - The Changing Role of the Store: Is Your Workforce Ready?
Due to rapidly changing role of store on account of advent of disruptive digital technologies, retailers are contemplating or implementing store transformations and finding themselves in a tough spot to balance additional challenges associated with it.
Such challenges get mitigated to a large extent with a dynamic and trained workforce. But, do retailers have a pool of such a workforce?
The report takes an in-depth look at the changing role of stores and workforce and the difference that an empowered workforce can create.