Price Chopper previously used video surveillance to help minimize shrinkage, however its existing analog system was out of date. The previous system consisted of analog cameras and DVRs that stored video on DVD media at each store location. It was relatively slow to retrieve and process historical footage in the event of a security incident or insurance claim.
In order to leverage existing technology, Checkpoint Systems recommended installing Verint's Nextiva S1724e 24-port video encoders. These encoders helped maximize the current deployment of more than 9,000 analog cameras located at 119 grocery stores and the corporate distribution center.
Verint's Nextiva Retail solution integrated with Price Chopper's POS systems to identify suspicious transactions and help loss prevention personnel take a proactive approach to shrinkage. The solution also includes operational efficiency analytics like line queue analysis, to help Price Chopper management coordinate staffing levels and identify customer service best practices.
"Throughout the selection process, we were extremely confident in the strategic Verint and EMC partnership, and their proven ability to deliver a full, integrated IP video solution," said Mike Gulli, Director of Loss Prevention for Price Chopper. "Verint's Nextiva Retail software capabilities were strong, and offered an open platform SDK for integration with access control systems and alarms. Price Chopper can monitor all of their Lenel access control panels located at all entry and exit doors through Nextiva to help improve operational efficiency, cut waste, protect against liability, deter theft and ensure employee safety."
Beyond loss prevention, Price Chopper is also considering ways to use the analytic software for improving store operations and layout, such as analyzing customer traffic patterns. Activities like this would allow them to derive more value from its investment in digital video surveillance. In the immediate future, physical security analytics are scheduled to be implemented at their corporate warehouse, data center and corporate headquarters to increase security officer efficiency by handling alarms generated by the cameras quickly.