RIS: How has women’s role in the industry evolved over your career?
Mahoney: I have been working in the retail technology space for over 30 years. In those 30 years, women have evolved into more leadership roles within the technology space, but we still have work to do in this area. We need to continue to provide encouragement and opportunities for women to excel in what is still a very male-dominated discipline.
RIS: What are your long-term goals for your career? What would you like to accomplish before you retire?
Mahoney: Goals that are currently top of mind: continue to simplify our enterprise architecture, finish digitizing the application portfolio and provide end-to-end solutions to our business partners. Once I complete that, I can happily retire.
RIS: With the retail industry in a state of uncertainty thanks to COVID-19, what technology is having the greatest impact now as retailers adjust to the new normal? And where should retailers be investing once a level of normalcy returns?
Mahoney: Video and collaboration platforms such as Cisco’s Jabber, WebEx and Microsoft Teams, as well as remote access/VPN solutions, have become the go-to tools in our portfolio to allow our teams to effectively work remotely. These aren’t always the tools most retail folks want to invest in, but they have truly showed their value over the last couple of months.
From a retail perspective, we need to continue to expand our investments in our unified commerce and consumer engagement solutions to provide platforms for consumers to engage more with our brands and provide them various options for purchase — providing them seamless and frictionless consumer experiences with our online and store channels.