Radial Hiring 20,000 Workers Globally for Upcoming Holiday Rush

Radial, the leading omnichannel commerce technology and operations provider, announced it is hiring 20,000 workers around the world to help retailers rise to the challenge of the approaching holiday shopping rush. The time is now for retailers to scale their operations and put the necessary infrastructure in place to meet the surge in customer demand during peak season.

The state of the commerce market has forced online and brick-and-mortar retailers to compete on the battleground of the customer experience, where ever-escalating expectations must continually be met. On top of this, retailers are struggling to run their businesses profitably, contend with an increasingly complex and competitive industry landscape, and deliver an Amazon-like experience.

“Holiday is prime for discovering the extent to which Amazon has shrunk the remaining share of the consumer’s wallet, that all other retailers have to fight over,” said Stefan Weitz, Chief Product and Strategy Officer at Radial. “It’s a reminder that the rise in consumer demand is surpassed only by the risk of retailers failing against Amazon. Time is running out: retailers need to seriously consider how they offer customers choice, convenience and control. And it means more than just front-end aesthetics. It’s about having adequate back-end muscle to deliver a truly world-class customer experience at scale – post-checkout – for the holidays and beyond.

With the National Retail Federation forecasting increased consumer spending over last year’s holiday season for both online and in-store sales, forward-minded retailers are taking action to assemble the right resources for capitalizing on the coming spike in demand.

“We’re tripling our size to equip our clients with the wide range and depth of resources that are required for supporting the exponential uptick in seasonal order volume,” said Robyn Jordan, Senior Director of North American Operations at Radial. “The holidays have the power to make or break retailers. By delivering seamless shopping experiences, we ensure our clients are able to focus on doing what they do best – pleasing their customers and keeping them coming back for more.”

Radial’s technology, fulfillment, freight and customer care solutions enable retailers to execute orders from purchase to delivery in the most efficient ways possible – especially during the busiest time of year.

Radial operates 26 distribution centers and six call centers in the United States, Canada and Europe, and employs more than 7,000 people globally. Over the next few months, Radial will add more than 20,000 additional workers in locations that include Eau Claire, Wisconsin; Louisville, Kentucky; Memphis, Tennessee; Groveport, Ohio; Mississauga, Ontario; Manchester, United Kingdom; and Halle, Germany, to help retailers deliver on demand this holiday season. To learn more about job openings, visit www.radial.com/jobs

Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at www.radial.com.
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