Research and Reports

Workforce Management for Retail Victory

Discover how retailers can harness retail technology to set up their workforce for success, improving both the employee and customer experience.
Future of Retail: An Integrated Algorithmic Enterprise

Value chain-optimized decisions can increase sales and profitability by 100-200 basis points (bps) and decrease costs by 30%. This paper discusses the key components of deploying scalable AI in retail with a composable, platform approach.

Sponsored

Sponsored

Eight Considerations for Exceptional Customer Engagements

In today’s fiercely competitive retail sector, delivering exceptional customer experience is vital to getting — and staying — ahead. Our retail company guide looks at eight key things to consider when building a digital and customer-first contact center.
Sponsored

Why Your Retail Business Needs a Trusted Service Provider

As what makes a “good experience” continues to shift, retailers need a trusted partner that understands their business.
Sponsored

The Customer Channel

To truly deliver on personalization, it's time to evolve to an adaptive experience with a predictive focus, where the customer is the channel, and the only channel.
Sponsored

How to Enable Experience-driven Shopping from Storefront to Backend

Learn how Adobe Commerce increases revenue for leading retailers with an experience-driven ecommerce platform that does it all.
RIS’ Annual Supply Chain Technology Study

RIS benchmarks the state of the retail supply chain, identifies technologies that are keys to success, and recommends ways retailers can build a supply chain of the future that ensures resiliency against the next major disruption.
Sponsored

Modern Listening Made Easy: How to Take Customer Centricity to the Next Level

With fewer face-to-face transactions, today’s retailers must provide customers with a personalized experience regardless of how they choose to shop. Find out how.
Sponsored

OBSERVABILITY: Enhancing the Digital Customer Experience Using Real-Time Performance Monitoring

With end-to-end views of site performance, observability platforms allow leading retailers such as Smartbox, REI Group, Café Press, to understand system failures and their causes — before they impede the shopper’s journey.
Sponsored

Now is the Time for Retailers to Rethink Supply Chain Management

Retail underwent dramatic disruption even before COVID-19, which sent the transformation into hyperdrive. Rapidly changing market dynamics and consumer behaviors are creating complexity in retail supply chains— and an opportunity to rethink how they are managed.
What Frontline Workers Need to Serve Connected Consumers

Today’s consumer has changed, but so has the retail associate and the needs of the store. In an increasingly complicated working environment, engaged employees are a boon to the customer experience and the store.
Consistent Store Execution Delivers Your Brand Promise

Over the last 18 months, stores have evolved drastically and increasing communication has become a top priority for many retailers. During this virtual discussion, retail thought leaders share how to run a successful brick and mortar store, while incorporating the right level of communication.
Sponsored

The Promise of Speed

Forward-thinking retailers are adapting rapidly and redesigning their supply chains in order to ensure they can deliver quickly by having the right inventory, at the right place, at the right time.
Leveling the Playing Field with Optimized Pricing Solutions

Pricing products correctly is a market differentiator that helps attract and retain fickle consumers in an increasingly competitive marketplace. See where you pricing capabilities stack up against the industry.

A collection of featured retail research and reports, including infographics, RIS Roadmaps, Technology Solutions Guides, Special Reports, Benchmark Research, Targeted Research, whitepapers, and more.