Research and Reports

  • Best of NRF 2022: Top 10 Takeaways

    Every year readers check in with RIS to see what retail news, trends and sessions were vital to the industry and to catch up on what they might have overlooked. The following are all the top takeaways from The Big Show 2022.
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  • Returns Management: Maximize Operations to Improve the Experience

    Quick, seamless, and economical returns management is vital to success in an increasing digital marketplace. Benchmark your efforts against your peers and discover how leading retailers are investing in the returns process to improve the customer experience and shopper journey.
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  • RIS 2022 NRF Preview: Your Guide to Retail’s Biggest Show

    RIS' annual curated look at the must-see events and sessions at the NRF Big Show. Check out this must-read retail resource before you hit the show floor.
    NRF Preview Guide

  • RIS Software LeaderBoard 2022

    RIS' annual look at the industry's best solution providers based on customer satisfaction rankings from retail end users. Where did your trusted partners rank?
    2022 Leaderboard

  • TIBCO Customer Engagement Connected Intelligence Platform

    Retail has been disrupted by the move to digital — more so than any other industry. Meanwhile, consumers are becoming more demanding than ever, with competitive pressure intensifying the need to satisfy or exceed customers’ expectations to cultivate their loyalty.
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  • The 2021 Apparel Top 50

    RIS uncovers the top 50 profitable apparel retailers and gives an in-depth look at the technologies driving the success of those in the top 10 in this interactive report.
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  • Future-Proofing ERP Investments to Meet Today's Consumer Demand Rollercoaster

    Learn everything you didn’t know about the detriment legacy ERP systems can have on retail and consumer goods operations, and find out about the companies that are really getting up to speed.
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  • 2021 Grocery Tech Trends Study

    The 6th annual Grocery Tech Trends Study benchmarks more than 70 unique grocery technologies. See where your company stacks up against its peers.
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  • The Future State of BOPIS and Curbside Pickup

    Discover how your peers are leveraging the flexible fulfillment options to position themselves for future success and benchmark your current in-store capabilities and investment roadmap against the industry’s best.
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  • Future of Retail: An Integrated Algorithmic Enterprise

    Value chain-optimized decisions can increase sales and profitability by 100-200 basis points (bps) and decrease costs by 30%. This paper discusses the key components of deploying scalable AI in retail with a composable, platform approach.
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  • Why Your Retail Business Needs a Trusted Service Provider

    As what makes a “good experience” continues to shift, retailers need a trusted partner that understands their business.
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  • Eight Considerations for Exceptional Customer Engagements

    In today’s fiercely competitive retail sector, delivering exceptional customer experience is vital to getting — and staying — ahead. Our retail company guide looks at eight key things to consider when building a digital and customer-first contact center.
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  • Workforce Management for Retail Victory

    Discover how retailers can harness retail technology to set up their workforce for success, improving both the employee and customer experience.
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  • The Customer Channel

    To truly deliver on personalization, it's time to evolve to an adaptive experience with a predictive focus, where the customer is the channel, and the only channel.
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A collection of featured retail research and reports, including infographics, RIS Roadmaps, Technology Solutions Guides, Special Reports, Benchmark Research, Targeted Research, whitepapers, and more.