Research and Reports

What Frontline Workers Need to Serve Connected Consumers

Today’s consumer has changed, but so has the retail associate and the needs of the store. In an increasingly complicated working environment, engaged employees are a boon to the customer experience and the store.
Now is the Time for Retailers to Rethink Supply Chain Management

Retail underwent dramatic disruption even before COVID-19, which sent the transformation into hyperdrive. Rapidly changing market dynamics and consumer behaviors are creating complexity in retail supply chains— and an opportunity to rethink how they are managed.

Consistent Store Execution Delivers Your Brand Promise

Over the last 18 months, stores have evolved drastically and increasing communication has become a top priority for many retailers. During this virtual discussion, retail thought leaders share how to run a successful brick and mortar store, while incorporating the right level of communication.
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The Promise of Speed
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How to Leverage In-Store Technology to Attract Customers and Build Loyalty

Shoppers are used to the ease of online shopping and the depth of information digital commerce provides on products and retailers' values. But stores are still are core part of most retailers’ strategy and should be a living representation of the brand.
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The Changing Face of Workforce Management

To get the most out of their staffs while simultaneously providing a safe and engaging work environment, leading retailers are reinventing the associate experience with a keen focus on technology.
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Capturing the Revenge Shopper

It’s been a tumultuous time for both physical and digital retail as retailers were forced to quickly to add services that some analysts say are here to stay.
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7 Must-Have Digital Transformation Initiatives For 2021

The continual evolution of consumer technology along with the effects of the pandemic have dramatically altered shopper behavior, further highlighting the need for enhanced digital transformation efforts across retail.
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Evolving your operations is mission critical for the customer experience
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Future-Proofing Your Supply Chain
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How to Engage Customers: A Digital Reset
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Smart Retail Gets ‘Phygital’: How Digital Technologies Enable the Store of the Future

Retailers must close the gap between online and bricks-and-mortar stores through the adoption of digital technologies in order to attract, engender trust with, and retain today's customers.
Leveling the Playing Field with Optimized Pricing Solutions

Pricing products correctly is a market differentiator that helps attract and retain fickle consumers in an increasingly competitive marketplace. See where you pricing capabilities stack up against the industry.
Evolution of How Consumers Shop

The powerful combination of digital shopping and brick-and-mortar stores creates a multiverse of options for consumers.

A collection of featured retail research and reports, including infographics, RIS Roadmaps, Technology Solutions Guides, Special Reports, Benchmark Research, Targeted Research, whitepapers, and more.