Research and Reports

As the name implies, the NRF Big Show is mammoth. Three short days is never enough to see everything.

Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.

RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.

RIS' 22nd annual look at the industry's best solution providers based on customer satisfaction rankings from retail end users. Where did your trusted partners rank?

The annual agenda from RIS is your curated collection of must-see events and sessions from retail's biggest event of the year. Check out this critical resource before you hit the show floor.

Almost half of U.S. frontline retail employees are thinking of leaving their jobs in the next few months. Learn how retailers are navigating this talent crunch by offering more flexibility, personalized benefits, and a powerful, people-centric culture.

Legacy systems are ranked as top challenge for retailers. Learn the steps to determine the sweet spots for low-code in critical app modernization initiatives and begin leveraging them in your digital transformations.