Research and Reports

Solving the In-Store Personalization Challenge

For brick and mortar to thrive, stores need to offer a personalized customer experience that fosters loyalty between the shopper and the retailer. But how do you solve this seemingly simple, but extremely complex challenge.

Developing the Smart Retail Workforce

Employees can make or break the customer experience in stores. Learn how to harness the right technology to transform retail associates into invested brand ambassadors.

The Future of AI-Driven Merchandising

The future of artificial intelligence is bright with promise and fuzzy with hype. Cutting through the buzz, one thing is certain – AI will drive a stake through the heart of time-consuming, linear merchandising processes and managing by averages.

The AI-Driven Supply Chain

In order to meet constantly shifting consumer demand and ensure product is where it needs to be, when it needs to be there savvy retailers are turning to AI to power their next-gen supply chains. See what the industry leaders are doing how you can do the same.

The Difference Between Customer Experience and Customer Feedback

Managing the customer experience is vastly different from soliciting customer feedback.

2019 Grocery Tech Trends Study

Leading grocers step on the gas to deploy technologies that competitors will find hard to match if they fall behind. Findings in the 4th Annual Grocery Tech Trends Study uncover tectonic shifts in digital strategy and analyze 66 individual technologies that grocers can benchmark against.

Personalizing the In-Store Retail Experience

Uncover how to power deeper, more relevant engagement between shoppers, employees and the store in our latest e-book.

Increase Consumer Touchpoints Through Wholesale

Where are fashion and apparel retailers maximizing their omnichannel opportunities in 2019? Wholesale channels.

Inventory Precision: Drives Sales

The inventory accuracy of the average retailer is only 65%. That means most retailers are disappointing their shoppers as much as 3 to 4 times out of 10. Can you afford that much dissatisfaction?

Shopper Tracking: Reinventing and Reimagining the Store Experience

Innovations in shopper tracking technology provides next-gen insight into how customers, associates and merchandise move inside stores. Savvy retailers are seizing this opportunity to reimagine what the store is and can become.

8 Evolving Shopper Trends You Need to Know Now

Efficiency and personalization reign supreme as the digital transformation rolls on. Dive into the eight trends and technologies reshaping shopper habits every day and learn how you can stay ahead of the curve and capture fickle consumers.

Transformation in the Retail, Logistics and Transportation Industries

To remain competitive, players in these industries are investing heavily in technology to streamline their operations.

Streamlining the Store to Simplify Shopping

The new iteration of KISS should stand for Keep It Simple and Streamlined, a motto for retailers to focus on creating stores with self-service technologies that are more convenient and easier to shop.

Digital Transformation 101: A Guide to the New Retail Revolution

Retailers are radically rethinking how they use technology, pursuing new business models and creating highly personalized shopping environments that coordinate seamlessly across channels.

Research and Reports