Research and Reports

RIS’ Annual Supply Chain Technology Study

RIS benchmarks the state of the retail supply chain, identifies technologies that are keys to success, and recommends ways retailers can build a supply chain of the future that ensures resiliency against the next major disruption.
The Customer Channel

To truly deliver on personalization, it's time to evolve to an adaptive experience with a predictive focus, where the customer is the channel, and the only channel.

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How to Enable Experience-driven Shopping from Storefront to Backend

Learn how Adobe Commerce increases revenue for leading retailers with an experience-driven ecommerce platform that does it all.
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Modern Listening Made Easy: How to Take Customer Centricity to the Next Level

With fewer face-to-face transactions, today’s retailers must provide customers with a personalized experience regardless of how they choose to shop. Find out how.
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OBSERVABILITY: Enhancing the Digital Customer Experience Using Real-Time Performance Monitoring

With end-to-end views of site performance, observability platforms allow leading retailers such as Smartbox, REI Group, Café Press, to understand system failures and their causes — before they impede the shopper’s journey.
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How Multi-Level Growth is Driven By a Single Source of Truth: Planning, Promotion, Pricing & Prediction

Discover how to bridge the gap and lay the groundwork for future acceleration as a data-driven intelligent enterprise from customer-focused merchandising to LifeCycle Pricing.
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Evolving your operations is mission critical for the customer experience

Retail has always been a dynamic, digital and customer-first industry, but e-commerce shifts have made the Operational Experience critical.
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Now is the Time for Retailers to Rethink Supply Chain Management

Retail underwent dramatic disruption even before COVID-19, which sent the transformation into hyperdrive. Rapidly changing market dynamics and consumer behaviors are creating complexity in retail supply chains— and an opportunity to rethink how they are managed.
Consistent Store Execution Delivers Your Brand Promise

Over the last 18 months, stores have evolved drastically and increasing communication has become a top priority for many retailers. During this virtual discussion, retail thought leaders share how to run a successful brick and mortar store, while incorporating the right level of communication.
What Frontline Workers Need to Serve Connected Consumers

Today’s consumer has changed, but so has the retail associate and the needs of the store. In an increasingly complicated working environment, engaged employees are a boon to the customer experience and the store.
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The Promise of Speed

Forward-thinking retailers are adapting rapidly and redesigning their supply chains in order to ensure they can deliver quickly by having the right inventory, at the right place, at the right time.
Leveling the Playing Field with Optimized Pricing Solutions

Pricing products correctly is a market differentiator that helps attract and retain fickle consumers in an increasingly competitive marketplace. See where you pricing capabilities stack up against the industry.
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How to Leverage In-Store Technology to Attract Customers and Build Loyalty

Shoppers are used to the ease of online shopping and the depth of information digital commerce provides on products and retailers' values. But stores are still are core part of most retailers’ strategy and should be a living representation of the brand.
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Capturing the Revenge Shopper

It’s been a tumultuous time for both physical and digital retail as retailers were forced to quickly add services that some analysts say are here to stay.

A collection of featured retail research and reports, including infographics, RIS Roadmaps, Technology Solutions Guides, Special Reports, Benchmark Research, Targeted Research, whitepapers, and more.