Research and Reports

2023 Retail and Consumer Goods Analytics Study: The Analytics Advantage
RIS and CGT’s annual Retail and Consumer Good Analytics Study benchmarks the two industries’ analytic maturity and highlights the big bets being made on next-gen technology to ensure organizations keep pace with the business leaders. Find out where your company ranks among the industry’s best.
Transforming Retail: Innovative and Intelligent Approaches to Workforce Management
In this exclusive Q&A, Legion’s chief customer officer, Michael Spataro, outlines how evolving technologies are transforming workforce management, enabling retailers to make smarter, data-driven decisions and take strides toward their greater business goals.
Sponsored

Research and Reports
Collaborative, Tech-Driven Tools: Leveling Up the Retail Workforce
Technology has brought significant changes to the retail workforce. Today, these technologies can be used across broad segments of the employee experience.
Sponsored
Research and Reports
Preparing Your Retail Enterprise for Unified Commerce
Successfully implementing Unified Commerce takes more than just understanding technology. In Aptos’ new guide, we walk you through what each of your departments needs to do to prepare for the move—everything from Store Ops, to Omni Operations to Marketing.
Workforce Management
Implementing Innovative Workforce Management Strategies to Attract and Retain Frontline Staff
In this Q&A, Purna Mishra, founder and CEO at Logile, explores effective workforce management strategies and solutions that today’s retailers can leverage to attract, engage, and retain associates while also improving store operations and customer service.
Sponsored
White Papers
Overturning Turnover in Retail
Constant turnover of retail employees wastes time and money in the short and long term. This exclusive report describes how integrating data can help you understand, motivate and retain your team.
Special Reports
Managing Talent: Win-Win Workforce Management Strategies for the Retail Frontline
In this interactive report, RIS explores how retailers' strategic workforce technology investments are holding up amidst ongoing economic pressures and labor shortages, laying out a roadmap for future priorities and areas of opportunity.
Research and Reports
33rd Annual Retail Technology Study
Benchmark your organization’s tech maturity against more than 80 distinct retail solutions. Discover where your peers are making significant tech investments and what you need to do to keep pace.
Research and Reports
Store Experience Study 2023: Remodeling Retail
The annual “Store Experience Study” represents the 20th year of collaboration between RIS News and IHL Group. Benchmark your store technology stack against your peers and discover the retail industry’s tech investment plans for today and into the future.
Special Reports
Best of NRF 2023: Top 10 Takeaways
As the name implies, the NRF Big Show is mammoth. Three short days is never enough to see everything.
Sponsored
Digital Commerce
Grow Ecommerce Profits—not just Conversions
AI supports best-in-class ecommerce experiences, boosting conversions and profits.
Roadmaps
Empowering the Modern Workforce: Employee and Customer Self-Service
Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.
Roadmaps
Architecting the Workforce of the Future: Empowered, Autonomous, and Agile
RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.
Research
RIS Software LeaderBoard ‘23
RIS' 22nd annual look at the industry's best solution providers based on customer satisfaction rankings from retail end users. Where did your trusted partners rank?

A collection of featured retail research and reports, including infographics, RIS Roadmaps, Technology Solutions Guides, Special Reports, Benchmark Research, Targeted Research, whitepapers, and more.