Research and Reports

More than ever before, retailers must understand their customer-facing employees’ role and undertake initiatives to ensure that frontline employees remain safe, empowered, and satisfied on the job. Developing and acting upon this understanding is critical if retailers are to succeed in the wake of COVID-19 and beyond.

COVID-19 has accelerated the need for retailers to significantly alter and enhance their operating models, incorporating best practices and technologies that empower employees to function as high-value, knowledgeable, customer-oriented members of the team.

A fast-evolving market is forcing retailers to accelerate their transition to fully digitized stores. But smart tech innovations put a lot of demands on the network. Find out which elements of a strong digital infrastructure are especially important to ensure these technologies deliver a great customer experience. Agile, digitally enabled retailers rely on key store technologies to quickly adapt to change. Here are the must-have capabilities to ensure your digital infrastructure is up to the task.

Retail networks are under more pressure than ever. Here’s how savvy retailers are achieving high-performance enterprise digital infrastructure while offloading the management burden.

The idea of the customer experience is not new, but today’s data-driven world has put more control in consumers’ hands with heightened expectations. As such, personalization is a critical foundation for retail success and brand image.

Find out how capturing data about real-time inventory availability, movement and events along the customer purchase journey helps connect the online to the offline and optimizes shopper engagement.