Research and Reports

Technology has brought significant changes to the retail workforce. Today, these technologies can be used across broad segments of the employee experience.

In this Q&A, Purna Mishra, founder and CEO at Logile, explores effective workforce management strategies and solutions that today’s retailers can leverage to attract, engage, and retain associates while also improving store operations and customer service.

In this interactive report, RIS explores how retailers' strategic workforce technology investments are holding up amidst ongoing economic pressures and labor shortages, laying out a roadmap for future priorities and areas of opportunity.

Benchmark your organization’s tech maturity against more than 80 distinct retail solutions. Discover where your peers are making significant tech investments and what you need to do to keep pace.

The annual “Store Experience Study” represents the 20th year of collaboration between RIS News and IHL Group. Benchmark your store technology stack against your peers and discover the retail industry’s tech investment plans for today and into the future.

As the name implies, the NRF Big Show is mammoth. Three short days is never enough to see everything.

Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.

RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.

RIS' 22nd annual look at the industry's best solution providers based on customer satisfaction rankings from retail end users. Where did your trusted partners rank?