Research and Reports

Preparing Your Retail Enterprise for Unified Commerce
Successfully implementing Unified Commerce takes more than just understanding technology. In Aptos’ new guide, we walk you through what each of your departments needs to do to prepare for the move—everything from Store Ops, to Omni Operations to Marketing.
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Implementing Innovative Workforce Management Strategies to Attract and Retain Frontline Staff
In this Q&A, Purna Mishra, founder and CEO at Logile, explores effective workforce management strategies and solutions that today’s retailers can leverage to attract, engage, and retain associates while also improving store operations and customer service.

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Overturning Turnover in Retail
Constant turnover of retail employees wastes time and money in the short and long term. This exclusive report describes how integrating data can help you understand, motivate and retain your team.
Managing Talent: Win-Win Workforce Management Strategies for the Retail Frontline
In this interactive report, RIS explores how retailers' strategic workforce technology investments are holding up amidst ongoing economic pressures and labor shortages, laying out a roadmap for future priorities and areas of opportunity.
33rd Annual Retail Technology Study
Benchmark your organization’s tech maturity against more than 80 distinct retail solutions. Discover where your peers are making significant tech investments and what you need to do to keep pace.
Store Experience Study 2023: Remodeling Retail
The annual “Store Experience Study” represents the 20th year of collaboration between RIS News and IHL Group. Benchmark your store technology stack against your peers and discover the retail industry’s tech investment plans for today and into the future.
Best of NRF 2023: Top 10 Takeaways
As the name implies, the NRF Big Show is mammoth. Three short days is never enough to see everything. Don't worry, RIS’ annual top takeaways from The Big Show 2023, presented in 10-not-to-be-missed highlights from keynote presentations, to session coverage and eye-catching booths, to the consumer product showcase, and NRF tech and research announcements, will fill you in on what you missed.
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Grow Ecommerce Profits—not just Conversions
AI supports best-in-class ecommerce experiences, boosting conversions and profits.
Empowering the Modern Workforce: Employee and Customer Self-Service
Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.
Architecting the Workforce of the Future: Empowered, Autonomous, and Agile
RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.