Protests over mass shootings, attacks on Asian and Black Americans, and lack of diversity have roiled the retail landscape. In response, retailers are pledging action. Will shoppers buy it?
The pandemic lit a fire under retailers to expand the use of robotics, but COVID-19 is not the only accelerant.
Attempts to create a “store of the future” are littered with failure due to gimmicky concepts that over-promised and under-delivered. Here are concepts that change the rules and work.
Darryl McDaniels, superstar founder of Run-DMC, learned he was in foster care and adopted at age 35. His inspiring story exemplifies the mission of RetailROI’s SuperFriday event.
The year of chaos is finally ending. However, instead of doomscrolling, here’s a look at tectonic shifts and lessons learned that will continue to transform retail in 2021.
There is one sure way to find out who the top software vendors in retail are – checking out the 2021 RIS Software LeaderBoard. Here is an inside look at this year’s leading tech vendors in retail.
Stories about store closures and bankruptcies mask the fact that retail is an active investment hot spot where cash flows, IPOs flourish, and opportunities boom. Here’s the rundown.
There have been 97 major retail bankruptcies in the last four years. A big majority (57%) were in apparel. Clearly, the apparel business model is broken. Here’s how to fix it.
Development of voice-recognition technology is shifting into high gear as contactless methods gain importance during the pandemic for touchless ordering, payment and a wide range of retail services.
Blind spots were exposed in the retail supply chain during the pandemic. The RIS Supply Chain Technology Study 2020 identifies them and recommends investments to help retailers recover quickly from future disruptions.
Holiday planning 2020 will be “like no other,” according to Kohl’s CEO, Michelle Gass. To succeed, retailers need to make sharp adjustments to align with changes in consumer behavior caused by the at-home economy.
Some of retail’s smartest brains believe profitable home delivery, especially in grocery, can’t be done. Kroger proves them wrong.
The pandemic has had a profound impact on shopper behavior and retail success, but will it last? One thing will. “Essential” retailing. Find out why.
The big lesson learned from Kroger’s recent quarterly report is that its massive investment in technology, which Wall Street considered risky, is delivering huge returns.
Many shoppers experienced break downs in the retail supply chain during the crisis. This exposed a decades-old, slow-to-change system that needs kicking into high gear.
Retailers have a unique opportunity to shoot for the moon and re-engineer their businesses after coronavirus.
Store associates have become heroes by supplying essential items during the pandemic. Now, as stores reopen, retailers need to live up to the high bar set by their frontline workers. Retail matters today like never before.
Will stores be able to sell spring inventory when they fully open? Unfortunately, no, and, moreover, surplus inventory will have long-lasting effects.
The urgent question among retailers today is, who’s doing it right? Fortunately, best practices for responding to the pandemic are emerging. Here’s a smart, targeted list.
There are two big questions in retail today: What can we do now and how can we plan for the future? Here are answers provided by experts in a follow up blog that incorporates insider feedback.
An altered landscape will emerge for both consumers and retailers after Covid-19 passes. Here’s a look at some long-lasting effects to plan for.
Despite store closings and ghosted malls, one strategy in retail is experiencing a period of high times.
Three regional grocers declared bankruptcy in a week – Earth Fare, Lucky’s Market and Fairway. Here’s why this turmoil will likely spread to the big national chains.
Say “goodbye” to the 2010s with its brick-and-mortar turmoil and “hello” to the 2020s when the essential beauty and strength of stores converge with the intelligence and efficiency of digital technology.
Change agents Sharon Leite, CEO, and Andy Laudato, COO, of the Vitamin Shoppe offer an inside look at how the 750-store retailer transformed its business model and reinvented its stores.
The NRF Big Show is the world’s greatest showcase for technology designed to create exceptional shopping experiences. Retailers go to the show to listen and learn.
Say adios to a record number of stores that failed in 2019. They will not be missed except as an example of what not to do. Find out specific steps to take to avoid making 2020 another record year.
Customer feedback is critical to every retailer and essential to the "2020 RIS Software LeaderBoard." Based on retailer feedback, here are the top-10 software vendors of the year.
Digital transformation and the store of the future are impossible without advanced data networks. Fortunately, the rollout of 5G will be a gamechanger that supports the next generation of retail services and in-store innovations.
By taking a stand on social issues retailers risk alienating 30%-40% of their customers, so why do it? Because taking a stand adds a layer of meaning to a retailer’s brand image and deepens engagement with shoppers.
Whenever Iron Man gets into trouble he requests data-backed options from Jarvis. Jarvis is not a superhero. He is an advanced analytics engine, a futuristic example of real-world technology retailers can use to win their battles in the marketplace.
Everything about the American Dream complex is wildly ambitious including its massive connectivity needs. To solve them, the cutting-edge megamall is pioneering new wireless technology that promises to be a game changer.
When I met Jon Stine I immediately knew he was thinking several moves ahead in the retail tech game most of us were playing. Now Jon has moved to the Open Voice Network. Here’s why that matters.
One of the hottest trends today is the expansion of fresh products in virtually every segment of retail. The trend is a perfect case study of how the art of merchandising should (and should not) work.
Emotional connections are the secret to success for retailers who have strategically built deep relationships with their customers. Find out which retailers, strategies and technologies are the keys to making emotional connections.
The mad rush to capitalize on the Amazon Prime Day juggernaut is the latest proof that retail is a copycat industry. But can copycats beat the leader? Here's how retailers can steal Amazon Prime Day's thunder.
After cutting through hype about the role of artificial intelligence in retailing one thing is certain – it will drive a stake through the heart of linear merchandising processes and managing by averages.
Fear of falling behind omnichannel shoppers is driving grocers to deploy new technology at a furious pace. This tipping point is analyzed in depth in the recently released "2019 Grocery Tech Trends Study."
Resolving the brick-and-mortar dilemma of divergent shopper and retailer goals is an urgent task for retailers. Fortunately, there is one strategy where they overlap – self-service technologies.
The 2019 Aptos Engage conference hit many powerful notes currently resonating in retail, including AI, microservices architecture, personalization, digital transformation and more. But the most important may have been the embrace of an agile mindset.
A tight labor market multiplies workforce management issues, which is bad enough, but even worse is struggling with shockingly inadequate labor forecast accuracy.
Reinventing retail is not an option. It is an obligation to the consumer. These takeaways from the 2019 RIS Retail Technology Study will help you chart a strategic course.
Earth’s mass extinctions discovered in the fossil record are tragic. For the losers. Survivors, however, benefit and thrive. The same is true in retail.
Phase one of retail’s cloud revolution is well underway, but even as it gains momentum a second phase is emerging that will transform software architecture, platforms and infrastructure.
If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.
Retail plays a decisive role in the economy in terms of revenue, labor and influence, which makes it important to give recognition to retailers that have weathered storms of change and disruption for more than 100 years.
Target is surging right now and CEO Brian Cornell feels the need to explain why. At the recent NRF Big Show, Cornell said 2018 was the best year Target had in a decade and the reason was investment, reinvestment and disruption.
Exuberance and a superabundance of innovative technologies were defining characteristics of the just completed 2019 NRF Big Show. Here is my take on all the hottest trends, technologies and breaking news that came out of the amazing NRF Big Show!
Robots are no longer science-fiction fantasies. On the contrary, they have already transformed supply chain operations and entering the store is the next logical step. For some retailers it is happening today.
The most successful retailers today – the ones enjoying the largest revenue gains – began making substantial investments in digital transformation several years ago and are now reaping the rewards. Find out where they invested and why.
The annual RIS Software LeaderBoard is one of the most eagerly anticipated and influential studies in retail technology. Now we can finally reveal the big winners for 2019.
Want to devastate your financial performance? Simple. Get pricing wrong. And yet, 42% of retailers still primarily use spreadsheets for pricing and 34% use internally built software.
Disruptive change was the clear focus of the just concluded GroceryShop event in Las Vegas, where grocers and food brands caught up with the latest innovations in artificial intelligence, computer vision, robotics, machine learning, voice command and autonomous delivery.
Amazon Prime is the most successful membership program the retail world has ever known. Amazon blew up the traditional model when it created Prime and launched something new and overwhelmingly successful.
Shoppers tell RIS they want retailers to reinvent boring mobile apps, reinvigorate dying stores, personalize offers, and add technology to the shopping journey to make it convenient and compelling.
Retailers have long known POS systems have become a tech problem looking for a solution – massive, expensive and difficult to upgrade.
More has changed in retail in the last 10 years than in the previous 100. Nowhere is this more evident than in brick-and-mortar stores, which are currently undergoing reinvention.
Exactly what is innovation?
Your business is what you do. Your reputation is what people think you do. This is a harsh truth of the marketplace and one that can be painful to retail tech vendors.
Every so often technology emerges that is so far ahead of everything else it seems like magic. Ocado, builder of the Ocado Smart Platform of automated robotic systems for grocery warehouses, falls into this category..
Mega-retailers and mega-vendors are aggressively investing in ways to hack our basic human senses. They are using biological data and human emotion algorithms that fuse the physical, digital and biological spheres.