Store associates have become heroes by supplying essential items during the pandemic. Now, as stores reopen, retailers need to live up to the high bar set by their frontline workers.
Retail matters today like never before.
Say “goodbye” to the 2010s with its brick-and-mortar turmoil and “hello” to the 2020s when the essential beauty and strength of stores converge with the intelligence and efficiency of digital technology.
Digital transformation and the store of the future are impossible without advanced data networks. Fortunately, the rollout of 5G will be a gamechanger that supports the next generation of retail services and in-store innovations.
By taking a stand on social issues retailers risk alienating 30%-40% of their customers, so why do it? Because taking a stand adds a layer of meaning to a retailer’s brand image and deepens engagement with shoppers.
Whenever Iron Man gets into trouble he requests data-backed options from Jarvis. Jarvis is not a superhero. He is an advanced analytics engine, a futuristic example of real-world technology retailers can use to win their battles in the marketplace.
Everything about the American Dream complex is wildly ambitious including its massive connectivity needs. To solve them, the cutting-edge megamall is pioneering new wireless technology that promises to be a game changer.
Emotional connections are the secret to success for retailers who have strategically built deep relationships with their customers. Find out which retailers, strategies and technologies are the keys to making emotional connections.
The mad rush to capitalize on the Amazon Prime Day juggernaut is the latest proof that retail is a copycat industry. But can copycats beat the leader? Here's how retailers can steal Amazon Prime Day's thunder.
After cutting through hype about the role of artificial intelligence in retailing one thing is certain – it will drive a stake through the heart of linear merchandising processes and managing by averages.
Fear of falling behind omnichannel shoppers is driving grocers to deploy new technology at a furious pace. This tipping point is analyzed in depth in the recently released "2019 Grocery Tech Trends Study."
The 2019 Aptos Engage conference hit many powerful notes currently resonating in retail, including AI, microservices architecture, personalization, digital transformation and more. But the most important may have been the embrace of an agile mindset.
If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.
Retail plays a decisive role in the economy in terms of revenue, labor and influence, which makes it important to give recognition to retailers that have weathered storms of change and disruption for more than 100 years.
Target is surging right now and CEO Brian Cornell feels the need to explain why. At the recent NRF Big Show, Cornell said 2018 was the best year Target had in a decade and the reason was investment, reinvestment and disruption.
Exuberance and a superabundance of innovative technologies were defining characteristics of the just completed 2019 NRF Big Show. Here is my take on all the hottest trends, technologies and breaking news that came out of the amazing NRF Big Show!
Robots are no longer science-fiction fantasies. On the contrary, they have already transformed supply chain operations and entering the store is the next logical step. For some retailers it is happening today.
The most successful retailers today – the ones enjoying the largest revenue gains – began making substantial investments in digital transformation several years ago and are now reaping the rewards. Find out where they invested and why.
Disruptive change was the clear focus of the just concluded GroceryShop event in Las Vegas, where grocers and food brands caught up with the latest innovations in artificial intelligence, computer vision, robotics, machine learning, voice command and autonomous delivery.
Amazon Prime is the most successful membership program the retail world has ever known. Amazon blew up the traditional model when it created Prime and launched something new and overwhelmingly successful.
Every so often technology emerges that is so far ahead of everything else it seems like magic. Ocado, builder of the Ocado Smart Platform of automated robotic systems for grocery warehouses, falls into this category..
Mega-retailers and mega-vendors are aggressively investing in ways to hack our basic human senses. They are using biological data and human emotion algorithms that fuse the physical, digital and biological spheres.