Retailers are urgently closing gaps and heavily investing in the supply chain, e-commerce and in-store tech, aren’t they? Not exactly, according to the 2021 RIS Retail Technology Study.
Protests over mass shootings, attacks on Asian and Black Americans, and lack of diversity have roiled the retail landscape. In response, retailers are pledging action. Will shoppers buy it?
The pandemic lit a fire under retailers to expand the use of robotics, but COVID-19 is not the only accelerant.
Attempts to create a “store of the future” are littered with failure due to gimmicky concepts that over-promised and under-delivered. Here are concepts that change the rules and work.
Darryl McDaniels, superstar founder of Run-DMC, learned he was in foster care and adopted at age 35. His inspiring story exemplifies the mission of RetailROI’s SuperFriday event.
The year of chaos is finally ending. However, instead of doomscrolling, here’s a look at tectonic shifts and lessons learned that will continue to transform retail in 2021.
There is one sure way to find out who the top software vendors in retail are – checking out the 2021 RIS Software LeaderBoard. Here is an inside look at this year’s leading tech vendors in retail.
Stories about store closures and bankruptcies mask the fact that retail is an active investment hot spot where cash flows, IPOs flourish, and opportunities boom. Here’s the rundown.
There have been 97 major retail bankruptcies in the last four years. A big majority (57%) were in apparel. Clearly, the apparel business model is broken. Here’s how to fix it.
Development of voice-recognition technology is shifting into high gear as contactless methods gain importance during the pandemic for touchless ordering, payment and a wide range of retail services.
Blind spots were exposed in the retail supply chain during the pandemic. The RIS Supply Chain Technology Study 2020 identifies them and recommends investments to help retailers recover quickly from future disruptions.
Holiday planning 2020 will be “like no other,” according to Kohl’s CEO, Michelle Gass. To succeed, retailers need to make sharp adjustments to align with changes in consumer behavior caused by the at-home economy.
Some of retail’s smartest brains believe profitable home delivery, especially in grocery, can’t be done. Kroger proves them wrong.
The pandemic has had a profound impact on shopper behavior and retail success, but will it last? One thing will. “Essential” retailing. Find out why.
The big lesson learned from Kroger’s recent quarterly report is that its massive investment in technology, which Wall Street considered risky, is delivering huge returns.
Many shoppers experienced break downs in the retail supply chain during the crisis. This exposed a decades-old, slow-to-change system that needs kicking into high gear.
Retailers have a unique opportunity to shoot for the moon and re-engineer their businesses after coronavirus.
Store associates have become heroes by supplying essential items during the pandemic. Now, as stores reopen, retailers need to live up to the high bar set by their frontline workers. Retail matters today like never before.
Will stores be able to sell spring inventory when they fully open? Unfortunately, no, and, moreover, surplus inventory will have long-lasting effects.
The urgent question among retailers today is, who’s doing it right? Fortunately, best practices for responding to the pandemic are emerging. Here’s a smart, targeted list.
There are two big questions in retail today: What can we do now and how can we plan for the future? Here are answers provided by experts in a follow up blog that incorporates insider feedback.
An altered landscape will emerge for both consumers and retailers after Covid-19 passes. Here’s a look at some long-lasting effects to plan for.
Despite store closings and ghosted malls, one strategy in retail is experiencing a period of high times.
Three regional grocers declared bankruptcy in a week – Earth Fare, Lucky’s Market and Fairway. Here’s why this turmoil will likely spread to the big national chains.
Say “goodbye” to the 2010s with its brick-and-mortar turmoil and “hello” to the 2020s when the essential beauty and strength of stores converge with the intelligence and efficiency of digital technology.
Change agents Sharon Leite, CEO, and Andy Laudato, COO, of the Vitamin Shoppe offer an inside look at how the 750-store retailer transformed its business model and reinvented its stores.
The NRF Big Show is the world’s greatest showcase for technology designed to create exceptional shopping experiences. Retailers go to the show to listen and learn.
Say adios to a record number of stores that failed in 2019. They will not be missed except as an example of what not to do. Find out specific steps to take to avoid making 2020 another record year.
Customer feedback is critical to every retailer and essential to the "2020 RIS Software LeaderBoard." Based on retailer feedback, here are the top-10 software vendors of the year.
Digital transformation and the store of the future are impossible without advanced data networks. Fortunately, the rollout of 5G will be a gamechanger that supports the next generation of retail services and in-store innovations.