Retail's 18c to a Dollar Omnichannel Problem

Managing omnichannel orders across channels as quickly as possible and at a reasonable cost is a significant challenge for retailers. Data from EKN’s recent Omnichannel Order Management survey indicates that for every dollar that a customer spends on an order, retailers are spending an extraordinary 18 cents in total order lifecycle cost. Download this Point of View to learn how increased cost per order is more than just a margin leak for retailers and understand what can be done to address the deficiencies in the current Omnichannel order management processes to increase order accuracy, margin per order and perfect orders.