Nordstrom has been giving customers greater inventory selection and faster delivery without increasing inventory levels, while engaging customers by offering express services. Now the retailer says it will accelerate this market strategy to its remaining top 10 markets and open more Nordstrom local service hubs in Los Angeles and New York. Find out how Nordstrom is turning its business model around in 2020.
How can reverse logistics processes find a middle ground for returns that are both convenient for the customer and optimal for a retailer’s bottom line? With the right technology, retailers can institute multi-channel return options and in turn, reduce wasted inventory and maintain a quality customer experience.
Online sales within the fashion industry are driven by consumers who expect the right thing, for the right price and at the right time. This naturally comes with its own challenges around size, fit and style preference.
Kohl’s began accepting Amazon returns nationwide in July with the goal of converting associated store traffic into loyal Kohl's shoppers over time. Hear how the program is faring from both Kohl’s and inMarket data.
Nearly a quarter of all e-commerce returns occur over the holiday season and approximately 80% of consumers who return items, return clothing and accessories. With fit-related issues accounting for an estimated 17% of online returns, merchants are making returns a priority and combatting with innovation.
Every day, retailers suffer from the effects of fraudulent returns, intentional returning or ‘wardrobing’ -- shoppers purchasing a garment to wear once with labels intact, and then sending it back to get a full refund. How can retailers solve this problem?
The new pick-up and return service will be available at more than 8,000 Walgreens locations and select number of Nordstrom stores. Learn the details and how the new service offers a new level of convenience.