With consumers’ ongoing desire to shop online, e-commerce returns present a great opportunity for increased sales and reinforcing customer loyalty, but retailers are missing the mark when it comes to the returns experience.
The growing e-waste problem isn’t slowing down any time soon. If retailers act now to create and promote e-recycling programs while making their returns process more sustainable, they can dramatically reduce e-waste and environmental impacts.
In addition to the direct hit to your bottom line, returns are a huge drain on resources and customer service teams and are hurting our planet with tons of wasted products and packaging. So how can you reduce returns and better handle reverse logistics?
As Walmart continues to expand its apparel prowess, its next move will be to try on virtual fitting tech. Uncover how the retail giant is bringing real-time image technologies, computer vision and artificial intelligence to its fashion category.
Retailers, consumer goods and logistics industries are on the path to recovery after the upheaval caused by Covid-19. But companies will have to conquer a new set of challenges in the “new normal” in order to survive and succeed.
Returns and associated post-purchase costs shouldn’t just be tallied up and subtracted from the total revenue number like a fixed cost. They should be investigated on a product-by-product and segment-by-segment basis.
The No. 14 retailer is leveraging Omnivor’s Holograms for Retail technology for its Virtual View feature at Finish Line and JD Sport. Using the tech, shoppers can select a hologram that matches their size and body type and then build a virtual dressing room in their homes.
Retailers have beefed up e-commerce capabilities in anticipation of a monster holiday selling season online. The best way to avoid a tsunami of returns is to be proactive and use technology like AI and analytics to spot trends and fix problems before they get out of control. Here’s how.