Returns Management

Press enter to search
Close search
Open Menu

Returns Management

A collection of news, articles and other featured content about Returns Management.

While retailers may have cracked the code on fulfilling online orders, managing returns in a way that maintains and even drives customer loyalty remains a challenge.

The Returns Race: Increasing Returns Efficiency to Remain Profitable and Competitive

While retailers may have cracked the code on fulfilling online orders, managing returns in a way that maintains and even drives customer loyalty remains a challenge.

New Solution Decreases Returns Fraud at Every Transaction

The Forter Returns Abuse Protection is designed to enable merchants to provide the competitive policies now expected by consumers.

Providing a low-friction returns experience isn’t enough to satisfy consumers anymore, as they're beginning to consider the impact their return shipping has on the environment.

To create a long-term competitive advantage, brands need to hire the right staff and deliver a high-quality experience. Here are the areas retailers should focus on to differentiate their brands. 

The apparel rental leader is infusing its supply chain with talent, announcing three high-level executive appointments. See which former Amazon and Walmart execs are joining the fold.

With fewer days than usual between Thanksgiving and Christmas, more time-pressed shoppers are expected to finish their purchases on Super Saturday this year. Find out more and learn the post-holiday opportunity not to be missed.

Nordstrom has been giving customers greater inventory selection and faster delivery without increasing inventory levels, while engaging customers by offering express services. Now the retailer says it will accelerate this market strategy to its remaining top 10 markets and open more Nordstrom local service hubs in Los Angeles and New York. Find out how Nordstrom is turning its business model around in 2020.

IKEA is on a mission to become a circular business by 2030. Find out how its minority investment in Optoro is advancing the company's commitment to creating a more circular economy.

RTR customers can now return rentals at nearly 30 Nordstrom locations across the nation. See where the instant drop-off service is being implemented and what it means for the future of both brands.

How can reverse logistics processes find a middle ground for returns that are both convenient for the customer and optimal for a retailer’s bottom line? With the right technology, retailers can institute multi-channel return options and in turn, reduce wasted inventory and maintain a quality customer experience.   

Department stores are racing to master omnichannel in their efforts to win customer loyalty.

Kohl’s began accepting Amazon returns nationwide in July with the goal of converting associated store traffic into loyal Kohl's shoppers over time. Hear how the program is faring from both Kohl’s and inMarket data.

Show More