Returns Management

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Returns Management

A collection of news, articles and other featured content about Returns Management.

Returns Are Vital to Truly Understanding and Improving Profitability

Returns and associated post-purchase costs shouldn’t just be tallied up and subtracted from the total revenue number like a fixed cost. They should be investigated on a product-by-product and segment-by-segment basis.

Walmart and Amazon Make Returns Easier

Walmart and Amazon have both made new moves to make returning orders stress-free and convenient as possible this holiday season. Find out how.

Amazon has made another move to make returning orders stress-free and convenient as possible this holiday season. Get the details.

The No. 14 retailer is leveraging Omnivor’s Holograms for Retail technology for its Virtual View feature at Finish Line and JD Sport. Using the tech, shoppers can select a hologram that matches their size and body type and then build a virtual dressing room in their homes.

Kohl’s is experimenting with both self-checkout and self-returns in its stores as it builds out its omnichannel experiences and streamlines operations.  

The contactless service, which will be offered at more than 1,000 Staples stores, leverages QR codes for more seamless experiences.

Retailers have beefed up e-commerce capabilities in anticipation of a monster holiday selling season online. The best way to avoid a tsunami of returns is to be proactive and use technology like AI and analytics to spot trends and fix problems before they get out of control. Here’s how.

A sample of four million shoppers in the U.S. identified the preferences and expectations of six key returner personas. Find out how returners vary and what to do about each.

The Forter Returns Abuse Protection is designed to enable merchants to provide the competitive policies now expected by consumers.

While retailers may have cracked the code on fulfilling online orders, managing returns in a way that maintains and even drives customer loyalty remains a challenge.

While retailers may have cracked the code on fulfilling online orders, managing returns in a way that maintains and even drives customer loyalty remains a challenge.

Providing a low-friction returns experience isn’t enough to satisfy consumers anymore, as they're beginning to consider the impact their return shipping has on the environment.

To create a long-term competitive advantage, brands need to hire the right staff and deliver a high-quality experience. Here are the areas retailers should focus on to differentiate their brands. 

The apparel rental leader is infusing its supply chain with talent, announcing three high-level executive appointments. See which former Amazon and Walmart execs are joining the fold.

With fewer days than usual between Thanksgiving and Christmas, more time-pressed shoppers are expected to finish their purchases on Super Saturday this year. Find out more and learn the post-holiday opportunity not to be missed.

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