Returns Management

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Returns Management

A collection of news, articles and other featured content about Returns Management.

Nordstrom has been giving customers greater inventory selection and faster delivery without increasing inventory levels, while engaging customers by offering express services. Now the retailer says it will accelerate this market strategy to its remaining top 10 markets and open more Nordstrom local service hubs in Los Angeles and New York. Find out how Nordstrom is turning its business model around in 2020.

IKEA is on a mission to become a circular business by 2030. Find out how its minority investment in Optoro is advancing the company's commitment to creating a more circular economy.

How can reverse logistics processes find a middle ground for returns that are both convenient for the customer and optimal for a retailer’s bottom line? With the right technology, retailers can institute multi-channel return options and in turn, reduce wasted inventory and maintain a quality customer experience.   

RTR customers can now return rentals at nearly 30 Nordstrom locations across the nation. See where the instant drop-off service is being implemented and what it means for the future of both brands.

Walgreens customers can now drop off e-commerce returns at a local Walgreens location for shipment back to a host of retailers. Get the latest on the returns management partnership.

Kohl’s began accepting Amazon returns nationwide in July with the goal of converting associated store traffic into loyal Kohl's shoppers over time. Hear how the program is faring from both Kohl’s and inMarket data.

Department stores are racing to master omnichannel in their efforts to win customer loyalty.

Every day, retailers suffer from the effects of fraudulent returns, intentional returning or ‘wardrobing’ -- shoppers purchasing a garment to wear once with labels intact, and then sending it back to get a full refund. How can retailers solve this problem?

Uncover how Nordstrom and Rent the Runway are teaming up to draw foot traffic into the department store, while making Rent the Runway’s digital rental service more convenient.

The new pick-up and return service will be available at more than 8,000 Walgreens locations and select number of Nordstrom stores. Learn the details and how the new service offers a new level of convenience.

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