Returns Management

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Returns Management

A collection of news, articles and other featured content about Returns Management.

Staples to Accept Other Retailers' Returns this Holiday Season

The contactless service, which will be offered at more than 1,000 Staples stores, leverages QR codes for more seamless experiences.

Don’t Let Returns Spoil Your Holiday Cheer

Retailers have beefed up e-commerce capabilities in anticipation of a monster holiday selling season online. The best way to avoid a tsunami of returns is to be proactive and use technology like AI and analytics to spot trends and fix problems before they get out of control. Here’s how.

A sample of four million shoppers in the U.S. identified the preferences and expectations of six key returner personas. Find out how returners vary and what to do about each.

The Forter Returns Abuse Protection is designed to enable merchants to provide the competitive policies now expected by consumers.

While retailers may have cracked the code on fulfilling online orders, managing returns in a way that maintains and even drives customer loyalty remains a challenge.

While retailers may have cracked the code on fulfilling online orders, managing returns in a way that maintains and even drives customer loyalty remains a challenge.

Providing a low-friction returns experience isn’t enough to satisfy consumers anymore, as they're beginning to consider the impact their return shipping has on the environment.

To create a long-term competitive advantage, brands need to hire the right staff and deliver a high-quality experience. Here are the areas retailers should focus on to differentiate their brands. 

The apparel rental leader is infusing its supply chain with talent, announcing three high-level executive appointments. See which former Amazon and Walmart execs are joining the fold.

With fewer days than usual between Thanksgiving and Christmas, more time-pressed shoppers are expected to finish their purchases on Super Saturday this year. Find out more and learn the post-holiday opportunity not to be missed.

IKEA is on a mission to become a circular business by 2030. Find out how its minority investment in Optoro is advancing the company's commitment to creating a more circular economy.

Nordstrom has been giving customers greater inventory selection and faster delivery without increasing inventory levels, while engaging customers by offering express services. Now the retailer says it will accelerate this market strategy to its remaining top 10 markets and open more Nordstrom local service hubs in Los Angeles and New York. Find out how Nordstrom is turning its business model around in 2020.

How can reverse logistics processes find a middle ground for returns that are both convenient for the customer and optimal for a retailer’s bottom line? With the right technology, retailers can institute multi-channel return options and in turn, reduce wasted inventory and maintain a quality customer experience.   

RTR customers can now return rentals at nearly 30 Nordstrom locations across the nation. See where the instant drop-off service is being implemented and what it means for the future of both brands.

Walgreens customers can now drop off e-commerce returns at a local Walgreens location for shipment back to a host of retailers. Get the latest on the returns management partnership.

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