Unified Commerce: RIS Deep Dive

Creating and Strengthening Customer Relationships Through Unified Commerce
Today’s customers expect a seamless and personalized experience regardless of where they choose to shop. Benchmark the current state of unified commerce platforms across the industry, and pinpoint where your peers are investing to create meaningful connections with customers.
Enhance Customer Targeting and Predictability in a Dynamic World of Retail
Retailers can no longer afford to treat in-store and online as separate business units. Instead, businesses need to break down those silos so that the two sides act as a single unit with unified goals.

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Supply Chain and Merchandising
The Customer Channel
To truly deliver on personalization, it's time to evolve to an adaptive experience with a predictive focus, where the customer is the channel, and the only channel.
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Customer Experience
Crafting the Perfect Customer Experience
A quality customer experience is the cornerstone of a successful retail enterprise. But unfortunately many retailers struggle to develop and deliver an experience that truly wows.
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Customer Experience
Purpose, Trust and Care Are Key to a Compelling CX Journey
It is no surprise that the pace of technology change and the expectations of customers in retail is increasing. That is why it is imperative for retailers to design a customer experience with purpose, trust and care ― a key differentiator for cultivating profitable long-term relationships.
Store Systems
Making the Most of Mobile to Power Next-Gen Stores
While mobile services are booming, many retailers have struggled managing their mobile deployments correctly with challenges sometimes outweighing benefits. Learn how to optimize deployment.
Customer Engagement
Big Lots Looks to Transform Shopper Loyalty With New Tech
Big Lots is investing in next-gen technology to curate a unified view of shoppers’ physical, digital and omnichannel journeys to provide a meaningful and memorable path to purchase and increase loyalty.
Supply Chain and Merchandising
The Digital Supply Chain: Unified and Strong
Customer Engagement
Kibo to Acquire Monetate to Personalize the Entire Customer Journey
Together, Kibo and Monetate will provide retailers with a powerful set of solutions to curate personalized customer experiences across channels. See what the deal means for customers of both solution providers.
Point of Sale
Skechers Enhances Retail Experience with New POS Suite
The retailer is modernizing its technology footprint in its direct-to-consumer distribution channels with new point of sale solutions. Learn all about the new capabilities Skechers is onboarding.
Supply Chain and Merchandising
Sensormatic Solutions Powers Unified Commerce with Inventory Intelligence
The company’s latest cloud-based solution provides retailers with a real-time view into accurate inventory availability for unified commerce fulfillment.
Latest Retail News
Embracing an Agile Mindset at Aptos Engage 2019
The 2019 Aptos Engage conference hit many powerful notes currently resonating in retail, including AI, microservices architecture, personalization, digital transformation and more. But the most important may have been the embrace of an agile mindset.
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Analytics
Geographic Insight Is Key to Pinpointing Success
To win in today’s hyper-competitive environment, retailers need to be able to turn massive amounts of data into actionable insight at a localized level.
Omnichannel
SoulCycle’s Omnichannel Solutions Support Rapid Growth
Leading indoor cycling brand deploys a unified commerce cloud suite to streamline order management and improve customer experience across its expanding network.

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