RIS Executive News Brief - November 29, 2005

Ahold Outsources Store Systems Services to Fujitsu

As part of Royal Ahold's global IT outsourcing initiative, Ahold USA engages Fujitsu Transaction Solutions as a primary services provider for in-store technology at Stop & Shop and Giant-Landover stores in the U.S. The $65 million five-year agreement covers nearly 600 stores. "Fujitsu has been a valuable partner for many years and has the proven track record, infrastructure and corporate mindset to help us cost-effectively manage in-store technology maintenance for the Stop & Shop and Giant-Landover chains," says Gina Ventre, vice president, operations and technology support for Ahold.

Wal-Mart Expands First Data TeleCheck Relationship
Wal-Mart expands its check services relationship with TeleCheck Services, a subsidiary of First Data, for its Wal-Mart and Sam's Club stores.

AWG and StoreNext Partner to Serve Independent Grocers
Associated Wholesale Grocers (AWG) and StoreNext Retail Technologies sign a strategic agreement to jointly market and promote StoreNext's products to the AWG membership.

IBM Unveils Software to Gain Control of Data
IBM introduces IBM WebSphere Customer Center Version 6, software designed to help organizations gain a single view of each of their customers.

ClairVista Launches Live Expert for Retail
ClairVista launches Live Expert, an interactive retail solution that uses videoconferencing to provide in-store shoppers live consultation services.

Bulletin Board

Industry Events

December 8, 2005 - PCI Compliance Webinar
Among the most operationally intensive, expensive and error-prone aspects of PCI compliance is documenting, validating and enforcing change processes on systems that process consumer credit data. Hear a PCI auditor talk about how to automate these otherwise manual processes, and reduce the cost of achieving PCI compliance. Click here to register:
www.solidcore.com/landing_pages/webinar5_ris.html Sponsored by Solidcore.

Maximize Return on Your Supply Chain Investment with Collaborative Strategies
According to the recent RIS/CGT Shared Strategy Study performed in conjunction with Forrester Research, an overwhelming majority of retailers and consumer goods companies believe they suffer adverse business effects when they do not collaborate with their trading partners. Today, more retailers and manufacturers are making significant strides to collaborate thanks to the emergence of sophisticated technologies and standards in an effort to align incentives and yield the biggest ROI. Hear Christine Overby, Senior Analyst, Forrester Research, discuss findings from the study, presented by RIS News and sister publication Consumer Goods Technology, in an informative Web seminar, "Consumer-Driven Collaboration." Additionally, hear about real-life examples of collaborative strategies by Steve Methvin, Director of Store Systems, BI-LO/Bruno's, a leading regional supermarket chain. View this recorded Web seminar today at
http://risnews.webex.com under the "Recorded Events" section.

Vendor Viewpoint
Two-Day Fast Track RFID Academy, Alien Technology - Sign Up Today! The Alien RFID Academy is a hands-on tagging, application, use case exercises, site-survey workgroups and more. We turn students into RFID experts. Topics include: Physics & Protocols; Tag Placement & Packaging; Configuration & Optimization; System Architecture & Integration; and Site-surveys & Interference. Click here: http://www.alientechnology.com/da Sponsored by Alien Technology.

There's A Revolution Going On. The billion people online have evolved into a powerful cultural and economical force-and this power has changed the way they shop.They're incredibly well-informed. They're harder to attract and retain. And innovative companies are tapping into their unmet needs to rocket ahead of the competition. At Blast Radius, our mission is to help our clients thrive in this new era by delivering innovative and profitable customer experiences. For practical advice on customer experience innovation, download our free practitioner's guide at: www.blastradius.com/ERISguide. Sponsored by Blast Radius

Instinctively Easy. Amazingly Functional.
As the leading wireless messaging solution for enterprises, GoodLink 4.5, by Good Technology Inc., has the look and feel of Microsoft Outlook optimized for mobile handhelds. Plus, it provides real-time wireless push synchronization of e-mail, rich attachments, and PIM data. Click to request your free information kit:
http://www.good.com/freekit. Sponsored by Good Technology.

Customer Service Becomes Competitive Edge: The Transformation to Point of Service

In a marketplace under increasing pressure from mega-retailers, in-store differentiation is becoming the primary focus for many retailers today. Click here to download this case study to learn how real-time delivery of information and services to the consumer and to store associates can help improve customer service, create operational efficiencies and enhance employee productivity. Sponsored by Intel and IBM.

Ecometry and Blue Martini offer the key to sharing customer information throughout your entire enterprise and offer unparalleled product functionality in a single-source provider. The combined solution enables retailers, catalogers and e-commerce companies to: *Maintain a central view of the customer across every purchasing channel.*Streamline and fully integrate the entire sales, order and delivery process. We empower: Nordstrom, Time-Life, Nine West, Urban Outfitters, Brookstone, Coach, Hickory Farms Ross-Simons, Gymboree, Levi's, Mens Wearhouse and Saks Fifth Avenue. To learn more visit www.ecometrysystems.com or contact Charlene Smith, inside sales: 561-454-4233. Sponsored by Ecometry.

The Total Cost of Ownership for Point-of-Sale and PC Cash Drawer
, presented by IDC. Point-of-Sale solution or a PC Cash Drawer: Which will cost you more? IBM presents: "The Total Cost of Ownership for Point-of-Sale and PC Cash Drawer." This Webcast is designed to help retailers understand the differences in total costs between POS and PC Cash Drawer systems. Click here to attend the Webcast at your convenience. Sponsored by IBM.

Industry White Papers
Improving Performance via Demand-Driven Workforce Management

As competitive pricing shrinks profit margins, you need to find new ways to control costs in your stores. Click here to download this whitepaper, which explains how demand-driven workforce management can improve retail store performance by balancing the needs of your business, customers and employees. Sponsored by Kronos.

Utility Computing: The IT Infrastructure for Retail

The utility model provides a limitless infrastructure of IT resources and helps retailers to reduce costs, scales to meet the changing needs of business, and ensures security and data integrity. Click here to download this white paper to help understand how utility computing works and why it should be on the list of things for every CIO to evaluate. Sponsored by Savvis.

Enabling Mobile Sales: Putting CRM in Your Pocket
The development and maintenance of strong customer relationships are critical to the growth and profitability of all enterprises. Click here to download this whitepaper and learn how a scalable, secure wireless system can help increase sales productivity, customer responsiveness and the ability to capitalize on immediate sales opportunities. Sponsored by Good Technology.

Optimizing Profits through Supplier Performance Management

Vendor performance management (VPM) is the foundation of collaborative planning, allowing retailers to strike better, smarter deals with vendors, as well as allowing those retailers to take steps to ensure in-stocks even during volatile seasonal and promotional activity. Click here to download this white paper and learn how VPM can help reduce stock levels and increase profitability. Sponsored by Business Objects.

7 Habits of Highly Effective Contact Centers
Stephen Covey's 7 habits, which help people elevate their personal and professional effectiveness, also apply to contact centers. Learn how they help boost contact center and helpdesk performance, while enhancing customer relationships and business growth. Click here to download paper now! Sponsored by eGain.

EPC Class 1 Generation 2 RFID Specification
The EPCglobal Class 1 Generation 2 protocol will help solidify the adoption of UHF RFID.
This paper provides a brief explanation of how EPCglobal Class 1 Gen 2 improves on previous protocols and the expected impact of these benefits, including faster, more flexible read and write speed, higher reliability in tag counting, more robust performance of many readers in close proximity, enhanced security, and extensibility to higher-function tags and systems. Click here to download. Sponsored by Alien Technology.

Executive Intelligence

Retailers Feel the Need for Speed

Real-time connectivity helps retailers meet consumers' changing expectations

By Donny Askin, founder and CEO, CommercialWare

Just a short decade ago Sharper Image could publish a catalog and enjoy the fruits of its results for three or four months. Or Toys R' Us could hit a hot item, like the Cabbage Patch Kids and savor its success for months, enduring short supply and inventory allocations. Those dog days of retail are gone. Today, catalog cycles can be three or four weeks and hot items come and go in a flash.


Gildan Upgrades Supply Chain with WMS Deployment
The manufacturer and marketer of branded basic apparel, Gildan, implements RedPrairie's DLx Warehouse Management Solution at its new distribution facility in Eden, North Carolina.

North Side Foods Spices Up Planning and Forecasting Processes
To simplify and improve forecasting and strategic planning, North Side Foods completes the integration of Satori Group's proCube for Budgeting and Planning.

Savi and Intermec Introduce Active RFID Reader System
Savi Technology and Intermec Technologies introduce an active RFID reader system designed specifically to read bar codes and active radio frequency identification tags.

webMethods Partners with Fair Isaac to Enhance BPM Capabilities
webMethods, a business integration and optimization software company, announces a strategic partnership and licensing agreement with Fair Isaac, a provider of analytics and decision technology.

Longs Third Quarter Earnings Increase 44 Percent
Longs Drug Stores reports third quarter income up 44 percent and record income for the first nine months.

Williams-Sonoma Reports Higher Quarterly Results
Williams-Sonoma reports higher quarterly results, helped by solid sales at its Pottery Barn and Pottery Barn Kids stores.

This ad will auto-close in 10 seconds